Job Opportunities @ CBORD - Complete List

Responsibilities of this position include: managing PCI infrastructure and policy/procedure updates to hosting provider; performing an annual onsite PCI security audit with assigned QSA; implementing and maintaining RedHat systems, and Windows Server 2003 and 2008; monitoring load and recommending a plan for growth; documenting changes and patch management for audit purposes; creating and modifying documentation, system security policies, back-up and archiving procedures; and acting as a liaison between groups while deploying application code into staging and production environments. To be successful in this position, candidates must work well in a team environment, be able to work autonomously, have the ability to focus on details and provide follow-through on complex projects, and must have the ability to handle multiple projects simultaneously.

Duties include mentoring team members on complex product design, implementation and maintenance activities; researching, analyzing and solving problems found in QA or product support; providing technical leadership and mentoring, and consulting in department analysis, design and code reviews.

A high level of technical knowledge in software development methodologies, design and implementation is necessary to be successful in the position, along with expert analytical and design skills in a multi-product/multi-environment level.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Collaborate with marketing and partnership development teams to develop media plans to meet and exceed partner marketing goals.

• Assume responsibility for the routine maintenance of website content, consumer messaging and data.

• Track projects and maintain business line marketing calendars.

• Act as mediator between affiliate companies and Student Advantage.

• Maintain day-to-day client services and communications for national partners (direct and affiliate) in areas of website presence, email campaigns, social media and transaction reporting.

• Circulate marketing materials for internal team and external client approval of language, logo placement and other trademarked content.

• Develop and grow relationships with internal and external contacts in order to successfully execute partner marketing campaigns.

• Work closely with sales team to support lead qualification.

• Collaborate on the development of reporting platforms that support the needs of the external clients and internal business teams.

• Review analysis and present trends at quarterly partner’s status meeting.

• Maintain accounts receivable for affiliate partner

• Assist with general website content, SEO, SEM other product marketing programs.

Leads CBORD’s efforts in the Long-term Care / Senior Living marketplace for the Foodservice Management Systems Division. Act as the account representative for FMS/NetMenu Systems in Long-term Care/ Senior Living, in addition to managing account representatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Business Planning - Devise a business plan for the segment that achieves the goals set out by the Director of Sales, and successfully execute that plan.

Marketing/Tradeshows - Coordinate marketing activities, including sponsorships, trade shows, speaking engagements and “message” development by working closely with Media Services to create the marketing materials. Attend national and all regional tradeshows. Actively participate in ADA, and other tradeshows/associations as appropriate.

Partnerships - Coordinate our partnerships, and develop new ones in the long-term care marketplace.

Client Services - Visit problem/key accounts, work with Client Services Department to devise resolution plans to protect our license fee bases. Actively work with development managers and other market managers towards the goal of an integrated, balanced development calendar.

Contributes to Product Success by – Developing strong relationships and communication with other managers and CBORD team managers – particularly in the overall management activities of the division.

Management – Manages account representative within the long-term care marketplace. Maintain staff by recruiting, selecting, and training employees. Maintain staff job results by counseling and disciplining employees, planning, monitoring, and appraising job results. Carry out managerial responsibilities in accordance with the organization’s policies and applicable laws.

Reporting - Meet regularly with the Director of Sales, file weekly reports, and keep the Vice President and President informed of activities.

Additional responsibilities as assigned.

The individual in this position will be the primary technical resource for the field sales force and will be responsible for actively driving and managing the technology evaluation stage of the sales process. He or she must be able to identify all technical issues and assure complete customer satisfaction through all stages of the sales process. Must have the ability to demonstrate software solutions in person and via the web. Duties may include IT/hardware reviews, topology development, RFP assistance, ongoing training, and demo database support.

The territory for this position will include the United States and Canada. Travel is heavy, around 60%. Relocation to Ithaca is not required for this position. Ideally, candidates would live near a major airport hub.