Job Opportunities @ CBORD - Product Support/Testing
Where talent and teamwork produce inspired results.
Provides technical support to clients, answering complex questions on function and usage of product via the telephone, internet and/or email. Serves as primary support liaison between CBORD and the client. Communicates with support center staff regarding product issues, including the escalation of undocumented or unknown issues to the product development and quality assurance staff. Possesses expert knowledge of CBORD products. Provides work leadership to less senior specialists. Operates under minimal supervision. Usually requires four to nine years of product support experience.
This position will most likely be based in the Canton, OH office. An opportunity could exist in Ithaca but only for a high level right candidate.
Apply for this job onlineProvides technical support to clients, answering questions on function and usage of product via the telephone, internet and/or email. Serves as primary support liaison between CBORD and the client. Communicates with support center staff regarding product issues, including the escalation of undocumented or unknown issues. Possesses excellent knowledge of CBORD products. Operates under general supervision.
Apply for this job onlineProvides technical support to clients, answering questions on function and usage of product via the telephone, internet and/or email. Serves as primary support liaison between CBORD and the client. Communicates with support center staff regarding product issues, including the escalation of undocumented or unknown issues. Possesses excellent knowledge of CBORD products. Operates under general supervision. Usually requires two to five years of product support experience.
• Good verbal, written, and telephone communication skills.
• Good organizational and time-management skills.
• Good technical problem-solving skills and the ability to learn and troubleshoot software applications.
• Ability to communicate solutions in a concise manner.
• Ability to work independently and apply discretion while solving problems.
• Ability to work in a team environment.
• Desire to provide all clients (internal and external) a positive service experience.
• Demonstrates proficiency with computer programs including Microsoft Word, Excel, and Outlook, or clearly demonstrates the ability to pickup such skills quickly.
• Portrays a positive, solution-oriented attitude in the workplace.
EDUCATION and/or EXPERIENCE:
• Bachelor’s degree in business applications areas or computer science, or comparable experience in IT related field including knowledge of hardware, operating systems and networking.
• Experience in help desk/technical support or related experience. Typically requires two to five years of customer support experience.
• Experience with computers and Microsoft software including Word, Excel, and Outlook.
• Experience with major industry RDBMS with emphasis on Oracle, MS SQL and Sybase ASA.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
• General office environment. No special physical demands required.
• Able to make business trips as needed. Usually not more than one trip of several days per month.
• On-call, after-hours support on a rotating basis.
Apply for this job onlineJob Listings Last Revised Wednesday February 1, 2012
The CBORD Group is a progressive, industry leading business which develops computer information systems for the administration of onsite food service, housing, access and privilege controls, and related auxiliary functions. We are an Equal Opportunity Employer. Please send your resume and cover letter through one of the following methods:
| Email: | jobs@cbord.com |
| Fax: | 607.257.1902 |
| Mail: | The CBORD Group, Inc. Attn: Lisa Patz Human Resource Dept. 61 Brown Road Ithaca, NY 14850 |
Please no 'walk-ins' allowed—you must schedule an interview in advance.
The CBORD Group offers a full range of benefits.
“Texas Woman's University has had a very long positive history of using the CBORD systems.”
— Nancy Murphy-Chadwick, Dir. of Univ. Housing, Texas Woman's University
