Client Success Story - Occidental College

Occidental made the decision to implement the Odyssey PCS Card System on their campus to improve overall customer service and to allow for better reporting. With a plan to have the system pay for itself in less than seven years and CBORD staff ready to install, Occidental was on its way to an easier, more convenient way of life.

Service - At a nationally recognized institution like Occidental, students expect a high level of service. They don't have the time to wait in line and they require options and flexibility. Occidental, in turn, expects service and flexibility from the company and products they use to support their business operations. It's one of the reasons that Occidental chose CBORD. "We’ve been very pleased with our choice of Odyssey PCS. From the sales process through implementation and on-going support, CBORD has been an excellent company to work with" stated Kyle Hyde, Assistant Director Campus Dining.

Reporting - Occidental now has over 2000 Odyssey PCS Campus Card System users across its campus. All transactions occur on-line and in real time through the Odyssey PCS System. Campus Dining has a record of each transaction, the location where the purchase occurred, and the type of tender used (i.e., meals, Flex or TigerPlus for faculty and staff). Odyssey PCS and the Micros® 3700 software provide management reports on traffic flow of customers, purchases made, product counts, etc.

Odyssey PCS Success - Occidental College's experience since installing Odyssey PCS in July 2003, has been very positive. "CBORD's service, support and performance exceeds our expectations, all traits that were missing with our prior system" stated Kyle.

Future Plans - Occidental future plans include an interface to the B.A.S.I.S. system from *BEST ACCESS for door access and on-line vending capabilities for snack & soda machines, laundry, and equipment checkout.

Occidental's Odyssey PCS installation includes, *Micros 3700 POS terminals in the Marketplace and the Tiger Cooler, a *Nebraska Books POS interface, several administrative workstations for reporting and NetLyrics for their take-out pizza operation and various off-campus functions.