Client Success Story - New Hanover Regional Medical Center
New Hanover Regional Medical Center (NHRMC) is a teaching hospital and regional referral center located in Wilmington, North Carolina. As the tertiary-care center for a seven-county area, New Hanover Regional Medical Center offers specialty medical and surgical care, which includes freestanding rehabilitation and psychiatric hospitals and one of ten trauma centers in the state certified at Level II or above.
Over Ten Years of Trusted Service
New Hanover Regional Medical Center began working with CBORD® in March 1997 when it implemented CBORD's Diet Office Management System; NHRMC then implemented Bedside Menu Entry later in 1997. From there the partnership blossomed, with CBORD installing MICROS registers, OmniACCESS™, and the Foodservice Suite®. Over time, New Hanover has kept current with CBORD solutions to further enhance its offerings and operate its facility to the highest standards. Upgrades began with Nutrition Service Suite® replacing the Diet Office Management System and Odyssey PCS™ replacing Omni. Recent installations include Webfood® for online- and kiosk-ordering capabilities, and EventMaster® and NetCatering® for catering solutions. NHRMC also recently switched to Sodexo as its new food service contractor, adding the long-standing partnership between Sodexo and CBORD to the list of advantages gained from working with CBORD.
Catering Success
Phillip Andrews, Systems Analyst for NHRMC, stated, “We were previously using a software application that had gone bellyup, and we needed a new room scheduling application that would meet the needs of the entire network. That is when we installed NetCatering/NetCalendar; [since then] our catering sales and efficiencies in the catering department skyrocketed.”
“Our entire network has become so dependent on NetCatering and NetCalendar. We are responsible for room bookings as well as catered functions. When you consider the fact that our facility is not allowed to solicit business outside our network due to local laws about 'not for profit,' everything [marketingwise] must be internal. Our EventMaster still processed over 11,000 events last year. I'd say that's a pretty big impact.”
Results Speak for Themselves
New Hanover implemented NetCatering in 2007 and has already realized significant gains in order-taking efficiency. Prior to implementation, 20% of catering orders were processed over the phone, and 80% were processed via fax or email. Thanks to NetCatering, 95% of catering orders are now processed online.
Expert Advice
“The most important piece of information I would give other healthcare facilities looking to integrate multiple systems is do your homework. Have a plan in place; include your IT department in dialogues with CBORD, and the end users about the impact and benefits of using the new applications that you are considering.”
Future Plans
New Hanover Regional Medical Center is currently undergoing an extremely large renovation project that includes a new state-of-the-art surgical pavilion and new women's and children's center, as well as renovations to its main tower facility.
“Once the renovations are complete, we will look to CBORD for additional opportunities to implement solutions that help us operate more effectively and efficiently,” added Andrews.
