CBORD UGC 2008 - Sessions At-a-Glance

ABCs of Leadership
(View Presentation / Handout)

Come and learn how simple books from your childhood provide "hidden" leadership lessons. A—Actively invest time in becoming a better leader; B—Be a professional: learn from the best and worst leaders you know; C—Coach others on the leadership journey.

Market(s): Colleges & Universities, Healthcare, Business & Industry, Supermarkets, Restaurants, Catering
Product(s): N/A
Level: Basic
Presenter(s): Jill Travis, Disneyland
Day/time: Saturday, 10/11/2008 — 9:15 AM–10:15 AM
Room: Travis A

Are You an Optimist? Pessimist? Or, Most Likely, Project Manager?
(View Presentation / Handout)

This session will introduce UGC attendees to basic tools and methodologies used by Project Management Professionals (PMP) in managing projects and provide resource information for attendees to find out more about the Project Management Institute and PMP certification.

Market(s): Colleges & Universities, Healthcare, Business & Industry, Supermarkets, Restaurants, Catering
Product(s): N/A
Level: Basic
Presenter(s): Susan Cole, CBORD
Day/time: Friday, 10/10/2008 — 4:30 PM–5:30 PM
Room: Presidio C

Beyond the Technology: Discovering Your Team
(View Presentation / Handout)

Knowing the technology is a good thing. Knowing your project or work team is important as well. This program will discuss the use of personality assessments like True Colors to help your team learn more about one another and how each team member “sees the world.” Tips and pitfalls will be shared/discussed in this activity-based session.

Market(s): Colleges & Universities, Healthcare, Business & Industry, Supermarkets, Restaurants, Catering
Product(s): N/A
Level: Basic
Presenter(s): Aaron Lucier, East Carolina State University
Day/time: Thursday, 10/9/2008 — 10:45 AM–11:45 AM
Room: TBD

Biometrics Go Beyond Securing a Facility

This session will be an introduction to using the most common types of biometric access control technologies. It will cover the ability to choose the right biometric for a specific application and the value-added benefits in order to help design and maintain a safe and secure learning environment.

Market(s): Colleges and Universities
Product(s): Biometric access control technologies
Level: Basic
Presenter(s): Jon Mooney, General Manager, Schlage Biometrics Solutions
Day/time: Thursday, 10/9/2008 — 1:30 PM–2:30 PM
Room: Republic B

Foodservice Suite Future Look

At each year’s UGC we demonstrate and discuss the many new and exciting features added to Foodservice Suite based on the input from the user community. In future look we’ll discuss what’s on tap for this coming year’s releases and provide a forum for your feedback and insights to help ensure that we hit the mark.

Market(s): Colleges & Universities, Healthcare, Business & Industry, Supermarkets, Restaurants, Catering
Product(s): Foodservice Suite
Level: Basic
Presenter(s): Matt Gray, CBORD
Day/time: Thursday, 10/9/2008 — 1:30 PM–2:30 PM
Room: Presidio B

Hardware Recommendations for Foodservice Management Systems Applications
(View Presentation / Handout)

How do these applications scale with hardware? Learn how to plan for the future.

Market(s): Colleges & Universities and Healthcare
Product(s): Foodservice Suite, Nutrition Service Suite, NetMenu, EventMaster
Level: Intermediate
Presenter(s): Klaus Kiesenhofer, CBORD
Day/time: Friday, 10/10/2008 — 4:30 PM–5:30 PM
Room: Republic C

Integrated Security Solutions—Roundtable

This session will include an open discussion about security problems, procedures, and technologies, and best practices to address them. How are other schools addressing security issues they face? What has worked well, what hasn't? What have they learned? Discussion will be guided toward helping participants exchange ideas and find solutions.

Market(s): Colleges & Universities and Healthcare
Product(s): Integrated Security Solutions, CS Access, CS Notify
Level: Basic
Presenter(s): Mat Birnbaum, CBORD
Day/time: Saturday, 10/11/2008 — 9:15 AM–10:15 AM
Room: Presidio A

Integrated Security Systems—Overview of Integrated Solutions for Campus Security
(View Presentation / Handout)

This session will provide an overview of CBORD's Integrated Security Solutions, including access control, video surveillance, alarms, and emergency mass notification.

Market(s): Colleges and Universities
Product(s): CS Access, CS Intelligent Video
Level: Basic
Presenter(s): Mat Birnbaum, CBORD
Day/time: Friday, 10/10/2008 — 3:15 PM–4:15 PM
Room: Bonham B

Integrating the Benefits of Student Advantage into the University ID: Delivering Student Savings while Generating Revenue for School Programs

Student Advantage is the largest and most comprehensive discount program for students. Student Advantage provides exclusive access to more than 15,000 discount locations nationwide and online, on everything from travel and clothing to school supplies and much more. Now you can integrate the discount program directly onto the student ID, extending ID card usability by offering an effective savings tool for students while generating meaningful revenue for your office

Market(s): Colleges and Universities
Product(s): CS Gold, Odyssey PCS, Student Advantage
Level: Basic
Presenter(s): Mark Egan, Student Advantage
Day/time: Thursday, 10/9/2008 — 10:45 AM–11:45 AM
Room: Independence

Lean Management Applied to Food Service Systems
(View Presentation / Handout)

Most practices that are analyzed with “lean management principles” experience a 100- to 1,000-percent increase in efficiency. Really. This session will introduce “lean” management theory, a small tool set, case studies, and suggested next steps toward reinvigorating your business by adopting a new way of thinking about what you do.

Market(s): Colleges & Universities and Healthcare
Product(s): Foodservice Suite
Level: Basic
Presenter(s): Brad Krakow, CBORD
Day/time: Friday, 10/10/2008 — 8:00 AM–9:00 AM
Room: Presidio A

Market Focus: Colleges and Universities
(View Presentation / Handout)

All across the country, high school seniors are applying for admission to your campus. When they come to visit, what will they see? CBORD systems improve the lives of the students you serve and the staff you employ. Learn about the broad array of CBORD products and services for colleges and universities.

Market(s): Colleges and Universities
Product(s): CS Access, CS Gold, EventMaster PLUS!, Foodservice Suite, NetCatering, NetMenu, NetNutrition, Odyssey HMS, Odyssey PCS, OdysseyOne, Off-Campus Advantage, UGryd, Webfood
Level: Basic
Presenter(s): Read Winkelman, CBORD
Day/time: Thursday, 10/9/2008 — 2:45 PM–3:45 PM
Room: Republic C

Marketing Webfood for Success!
(View Presentation / Handout)

In this session you will learn great techniques and ideas to make Webfood a success at your facility! With our three-step marketing approach you'll learn how to deliver a great new product to your customers while delivering results to your management. This is a session you won't want to miss if you already have Webfood or are considering adding it to your site!

Market(s): Colleges & Universities, Healthcare, Business & Industry, Supermarkets, Restaurants, Catering
Product(s): Webfood
Level: Basic
Presenter(s): Cindy McCall, CBORD
Day/time: Saturday, 10/11/2008 — 10:30 AM–11:30 AM
Room: Travis C

Nutrition Service Suite Future Look
(View Presentation / Handout)

Wondering what exciting new features we have planned for Nutrition Service Suite this year? Come see highlights of what’s new and get a sneak peek at our road map for 2008.

Market(s): Healthcare
Product(s): Nutrition Service Suite
Level: Basic/Intermediate
Presenter(s): Margaret Dittloff, CBORD
Day/time: Thursday, 10/9/2008 — 9:30 AM–10:30 AM
Room: Presidio B

Nutritional Accounting System Overview
(View Presentation / Handout)

CBORD's Nutritional Accounting System (NAS) provides integrated, flexible, automated nutrient analysis for all recipes and menus developed in Foodservice Suite. After this session, you will be able to better understand the capabilities and benefits of NAS, show how NAS can provide an opportunity to improve patient satisfaction, and determine if NAS is right for your organization.

Market(s): Colleges & Universities, Healthcare, Business & Industry, Supermarkets, Restaurants, Catering
Product(s): Foodservice Suite, Nutritional Accounting System
Level: Basic
Presenter(s): Anne Anderson, CBORD
Day/time: Friday, 10/10/2008 — 9:15 AM–10:15 AM
Room: Presidio C

Off-Campus Advantage Overview

Market(s): Colleges and Universities
Product(s):
Level: Basic
Presenter(s): Shawn McCarthy, Off-Campus Advantage
Day/time: Friday, 10/10/2008 — 9:15 AM–10:15 AM
Room: Travis A

Off-Campus Advantage Panel

Did you take the CS Gold Administrator course one or more years ago? Many things have changed since then, so join us for a CS Gold Admin refresher! This will be great for the schools that recently upgraded from either 4.x or 5.0.x to the current release. We will look at new GUIs that make our lives as administrators much easier.

Market(s): Colleges and Universities
Product(s): Off-Campus Advantage
Level: Basic
Presenter(s): Shawn McCarthy, Off-Campus Advantage
Day/time: Saturday, 10/11/2008 — 8:00 AM–9:00 AM
Room: Travis B

One CBORD—Market Focus: Healthcare
(View Presentation / Handout)

How can the breadth of CBORD’s systems help you optimize your operations? An overview of systems will be presented and client successes will be highlighted.

Market(s): Healthcare
Product(s): AccuMenu, EventMaster PLUS!, Foodservice Suite, GeriCard, GeriMenu, Menu Planning & Publishing Suite, NetCatering, NetMenu, NetNutrition, NetRecipe, Nutrition Service Suite, OdysseyOne, Room Service, Webfood
Level: Basic
Presenter(s): Rich Higgins, CBORD
Day/time: Thursday, 10/9/2008 — 2:45 PM–3:45 PM
Room: Presidio C

Online Student Services: If You Market, They Will Come
(View Presentation / Handout)

Taking student services online may seem like a no-brainer, but marketing is a critical factor in getting students to log on. Even if you don’t have a marketing department available to you, there are plenty of ways to get the word out—all you need is a little creativity. Join us and learn some valuable tips and tricks for successfully marketing online services like ManageMyID, NetCardManager, NetNutrition, LaundryWeb, and more. Success stories from your fellow users will be shared.

Market(s): Colleges and Universities
Product(s): ManageMyID, NetCardManager, NetNutrition, LaundryWeb
Level: Basic
Presenter(s): Sarah Ledwith, CBORD
Day/time: Saturday, 10/11/2008 — 8:00 AM–9:00 AM
Room: Travis A

Patron Management via the Web
(View Presentation / Handout)

Whether you already have a card system or are thinking about implementing one, improving customer service is on your mind. This session provides an overview of CBORD-hosted web applications that help you help your customers when they need it. ManageMyID and NetCardManager allow patrons to view their account information online. as well as add value, report their card lost or found, and more!

Market(s): Colleges & Universities and Healthcare
Product(s): ManageMyID, NetCardManager
Level: Basic
Presenter(s): Sue Chaffee, CBORD
Day/time: Friday, 10/10/2008 — 8:00 AM–9:00 AM
Room: Republic B

Payment Card Industry Data Security Standard/Cardholder Information Security Program and What It Means to Your Organization
(View Presentation / Handout)

Do you accept or are you thinking of accepting credit cards in your operation? Are you confused by all the different credit card handling regulations and laws and how they impact your organization? Come to this session for an overview of the technical, organizational, and process requirements defined by the payment card industry for handling credit card data.

Market(s): Colleges & Universities, Healthcare, Business & Industry, Supermarkets, Restaurants, Catering
Product(s): N/A
Level: Basic
Presenter(s): Shane Boyer and Bob Lemley, CBORD
Day/time: Friday, 10/10/2008 — 3:15 PM–4:15 PM
Room: Presidio C

RFP Considerations for Integrated Security Solution Projects
(View Presentation / Handout)

Campuses are more security conscious than ever these days, but few have experience developing a comprehensive RFP for a campus access control and security system. This session will address the campus constituencies to consider as well as the important functional applications to include in your RFP. We will also include some general RFP guidelines, such as dates, procedural steps, timing, etc.

Market(s): Colleges and Universities
Product(s): ISS, CS Access, CS Notify, CS Gold, Odyssey PCS
Level: Basic
Presenter(s): Jim Perkins and Wes Urban, CBORD
Day/time: Saturday, 10/11/2008 — 10:30 AM–11:30 AM
Room: Travis B

Sustainable Management Practices Using Foodservice Suite

CBORD customers use Foodservice Suite to support local, sustainable, and organic purchasing and business practices. There are as many definitions of these terms as there are clients, but all have a common goal of responsible stewardship. This overview session provides an array of system tools used as our industry leads the way.

Market(s): Colleges & Universities, Healthcare, Business & Industry, Supermarkets, Restaurants, Catering
Product(s): Foodservice Suite
Level: Basic
Presenter(s): Brad Krakow, CBORD
Day/time: Thursday, 10/9/2008 — 4:00 PM–5:00 PM
Room: Seguin B

System Overview—Menu Planning & Publishing Suite

Calorie counting allows you to monitor patients' intake. You will learn the calorie counting process from initiation to completion. Counting carbs is becoming the norm, especially when a patient is on a diabetic diet. We will cover the various solutions to this quandary.

Market(s): Healthcare
Product(s): Menu Planning & Publishing Suite
Level: Basic
Presenter(s): Heather Whitehouse, CBORD
Day/time: Friday, 10/10/2008 — 9:15 AM–10:15 AM
Room: Independence

The Carrot Principal
(View Presentation / Handout)

This session is designed for supervisors. How do you acknowledge your employees? Do you get the most productivity from your employees? Learn how to get more bang for your buck by putting an awards program in place: a win-win for everyone in your organization!

Market(s): Colleges & Universities, Healthcare, Business & Industry, Supermarkets, Restaurants, Catering
Product(s): N/A
Level: Basic
Presenter(s): Amy Wagner, Ball State University
Day/time: Thursday, 10/9/2008 — 9:30 AM–10:30 AM
Room: Presidio C

Understanding Nutrition Service Suite/Foodservice Suite Performance
(View Presentation / Handout)

This session will provide an overview of relevant factors (hardware and software) that impact the performance of our application, small to large scale.

Market(s): Colleges & Universities and Healthcare
Product(s): Foodservice Suite, Nutrition Service Suite
Level: Basic
Presenter(s): Klaus Kiesenhofer, CBORD
Day/time: Thursday, 10/9/2008 — 4:00 PM–5:00 PM
Room: Presidio C

Webfood Case Study: Virginia Commonwealth University
(View Presentation / Handout)

Join us for a real-world look at the Webfood implementation at Virginia Commonwealth University (VCU). VCU uses Webfood for online and kiosk-based ordering, and is expanding the system’s use throughout its ARAMARK dining program. Come learn about Webfood and gain insight and lessons learned from your colleagues at VCU.

Market(s): Colleges & Universities, Healthcare, Business & Industry, Supermarkets, Restaurants, Catering
Product(s): Webfood
Level: Basic
Presenter(s): Patti Murdock, Virginia Commonwealth University; Sarah Ledwith, CBORD
Day/time: Thursday, 10/9/2008 — 4:00 PM–5:00 PM
Room: Seguin A

What’s New in Webfood

This session offers an overview of the latest in Webfood product enhancements. We'll also discuss current projects and plans for the next year. Come learn how these new features will help you better serve your customers!

Market(s): Colleges & Universities, Healthcare, Business & Industry, Supermarkets, Restaurants, Catering
Product(s): Webfood
Level: Basic
Presenter(s): Shane Boyer, CBORD
Day/time: Friday, 10/10/2008 — 9:15 AM–10:15 AM
Room: Travis B