Marcelinda was there when the first CBORD system was installed at Kaiser, when it was a DOS system running on a single server under someone’s desk! Since then, she has taken a leadership role in promoting operational excellence across the entire Kaiser network. Realizing a need for multiple sites sharing the same master database to offer different menu items, without confusing patients by displaying items they couldn’t order, Marcelinda developed a meal food list filter to make it easy for staff in each hospital to designate the menu items they want to serve. Employing Room Service Choice® and Concero®, now patients only see food they can actually order.