Excellent reporting on the benefits of hospital room service from 9 News in Queensland, Australia. Patients eat what they want, when they want at Prince Charles Hospital. The foodservice department processes 1,200 orders each day in their new call centre. Meals are delivered to patients within 45 minutes of ordering. Prince Charles Hospital invested over
Read More
Lisa Marker of Duke Raleigh Hospital shares a surprising impressive number—zero, as in zero unanswered concerns from both patients and nursing after switching to Room Service Choice® and Tray Monitor® from CBORD®. She anticipated an improved patient experience, but the nutrition information and education opportunities are a big win for patients and staff alike.
Read More
Levi Devries of the University of Iowa Hospitals & Clinics tells the story of how his organization saved time and increased revenue using payroll deduction with Odyssey DirectTM from CBORD®. Transactions using Odyssey saves his organization thousands of hours of transaction time compared to cash or credit card transactions. What would it mean for
Read More
The Banner Health Patient Order Service Center (POSC) created an innovative centralized contact center using CBORD Room Service Choice® for 11 facilities handling over 1.4 million inbound calls. New standardization processes allow customers to have the same experience at any Banner facility they choose to visit. By maximizing CBORD tools and information available to the
Read More
How can an app improve the experience of both patients and staff? CBORD® PatientTM enables self-service meal ordering using a patient's own device—or any hospital-approved mobile device—connected to CBORD foodservice and nutrition systems to maintain diet order safety. Let's take a look at how this might impact everyone in a hospital community.
Read More
Our aim is to create an experience for your students, your patients, your residents, your employees, which puts people at the center of innovation. Instead of being focused on things like locks and menus, we’re turning our focus to you and your customers. We're working on ways to integrate our wide array of solutions, from
Read More
Marcelinda was there when the first CBORD system was installed at Kaiser, when it was a DOS system running on a single server under someone’s desk! Since then, she has taken a leadership role in promoting operational excellence across the entire Kaiser network. Realizing a need for multiple sites sharing the same master database to
Read More
Sutter Health had been operating with a non-select menu, which unfortunately produced too much plate waste. Foodservice leaders realized they had an opportunity to see significant cost savings, and provide patients with a better experience, if they could reduce this waste. They implemented bedside meal ordering using the Menu Select functionality of Room Service Choice,
Read More
Sally McCray, Director of Nutrition and Dietetics at Mater Group Brisbane, shares her excitement at the publication of the study she co-authored, Room Service Improves Nutritional Intake and Increases Patient Satisfaction While Decreasing Food Waste and Cost. Who wouldn’t be excited by those results? When hospitals switch to room service, patient intake goes up and
Read More
Kimberly Wright, Clinical Nutrition Manager at Scripps Health, discusses the role of technology in healthcare food service.
Read More
