Tag Archives: Healthcare Video

2018 Visionary Award: Banner Health

The Banner Health Patient Order Service Center (POSC) created an innovative centralized contact center using CBORD Room Service Choice® for 11 facilities handling over 1.4 million inbound calls. New standardization processes allow customers to have the same experience at any Banner facility they choose to visit. By maximizing CBORD tools and information available to the

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CBORD Patient and the Hospital Experience

How can an app improve the experience of both patients and staff? CBORD® PatientTM enables self-service meal ordering using a patient's own device—or any hospital-approved mobile device—connected to CBORD foodservice and nutrition systems to maintain diet order safety. Let's take a look at how this might impact everyone in a hospital community. Get More Details

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The Center of Our Innovation

Imagining the Future, and Building for It Our aim is to create an experience for your students, your patients, your residents, your employees, which puts people at the center of innovation. Instead of being focused on things like locks and menus, we’re turning our focus to you and your customers. We're working on ways to

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Above & Beyond Award: Marcelinda Nickols, Kaiser Permanente

Marcelinda was there when the first CBORD system was installed at Kaiser, when it was a DOS system running on a single server under someone’s desk! Since then, she has taken a leadership role in promoting operational excellence across the entire Kaiser network. Realizing a need for multiple sites sharing the same master database to

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Visionary Award: Sutter Health Sacramento Sierra Region

Sutter Health had been operating with a non-select menu, which unfortunately produced too much plate waste. Foodservice leaders realized they had an opportunity to see significant cost savings, and provide patients with a better experience, if they could reduce this waste. They implemented bedside meal ordering using the Menu Select functionality of Room Service Choice,

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Room Service Study is Great News for Dietitians and Patients

Sally McCray, Director of Nutrition and Dietetics at Mater Group Brisbane, shares her excitement at the publication of the study she co-authored, Room Service Improves Nutritional Intake and Increases Patient Satisfaction While Decreasing Food Waste and Cost. Who wouldn’t be excited by those results? When hospitals switch to room service, patient intake goes up and

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On Technology’s Role in Nutrition

Kimberly Wright, Clinical Nutrition Manager at Scripps Health, discusses the role of technology in healthcare food service.

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One CBORD Award: Aurora Health Care

For their service of all communities in eastern Wisconsin and northern Illinois, Aurora Health Care effectively standardized, organized, and streamlined the use of CBORD systems across their hospital system. This standardization across their 15 hospital facilities has provided great accountability, boosted sales, and, most importantly, improved the experiences of both patients and customers.

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On Reorganizing Dining Services

Gary Sullivan, HealthShare in New South Wales, discusses food service reorganization and how technology and CBORD systems facilitated their organizational improvements.

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CBORD Visionary Award: HealthShare New South Wales

HealthShare NSW is the single largest public sector shared services organization in Australia and serves more than 65,000 patient meals a day at 150 hospitals. We are honored to give this award to this organization for their strategic use of CBORD systems to use reports and data analytics to enhance efficiency in their food service

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