Our customer-centric focus relies on perpetual communication with, and feedback from, our customers. 

2022-2023 Customer Advisory Board

The dedication and service of our Customer Advisory Board representatives provide that valued communications link with our broad customer base, and represent common interests of their peer groups.  Serving on CBORD’s Customer Advisory Board is a great opportunity to have an impact on the success of your CBORD peer community. 

Purpose

The CBORD Customer Advisory Board (CAB) establishes an effective communication link between CBORD and its customers to further common goals. Members of the CAB represent common interest groups with significant representation within the CBORD customer base, and contribute their diverse backgrounds and experience as CBORD customers in order to focus and facilitate user interests.

 

Responsibilities

  • Communicate relevant company and product news to interest group constituents
  • Provide feedback and recommendations to CBORD leadership in regard to company, products, and services
  • Serve as a sounding board for new products and programs under consideration
  • Drive, and participate in, CBORD community forum/listserv discussions;  Board members will be identified on the forum with a CAB badge
  • Participate in CBORD’s annual User Group Conference (UGC) including:
        • Promoting attendance within their common interest group
        • Soliciting customer presentation proposals for sessions
        • Conducting common interest sessions of their constituent groups, including caucus, networking activities, and breakout sessions
        • Recommendations/strategies for improving UGC
        • Acting as liaison between interest group constituents and CBORD

Benefits 

  • Early insight into new products and programs
  • Establishment of relationships with CBORD leadership
  • Input to User Group Conference
  • Two complimentary registrations for UGC (excluding travel and lodging)
  • CAB badge displayed on CBORD community forum
  • Use of CAB logo for elevating credentials and visibility on social media
  • Apparel indicating status as a CAB member

 

Structure

  • CAB members serve a term of 3 years, with 3 seats open each year
  • CAB meets each quarter; 3 virtual meetings and 1 in-person meeting at UGC annually
  • A Chairperson and Vice Chairperson will be selected from the CAB members; the Vice Chairperson will assume the role of Chairperson on the third year of their term
  • Each CAB member represents a common interest group made up of the following categories:
          • Access/Security
          • Card/Credentials – CS Gold Systems
          • Card/Credentials – Odyssey Systems
          • Foodservice Management – Higher Education
          • Foodservice Management – Healthcare
          • Foodservice Management – K-12
          • Point of Sale & Commerce
          • Housing Management
          • Patient Nutrition & Meal Management

For 2021-2023 CAB, terms will vary from 2-3 year terms.

For any questions regarding our Customer Advisory Board, please email advisoryboard@cbord.com.

 

MELISSA SAVOY

MELISSA SAVOY

Gundersen Health System

Patient Nutrition

JAMES BRYANT

JAMES BRYANT

Kentwood Public Schools

K-12 Foodservice

RICK HASKEY

RICK HASKEY

University of WI, Milwaukee

Odyssey Systems

MARC WALTERS

MARC WALTERS

El Centro Regional Medical Center

Foodservice

CRYSTAL JOHNSON

CRYSTAL JOHNSON

University of Utah Health

POS & Commerce

MIKE HENDERSON

MIKE HENDERSON

UTK

Access/Security

DAVE BROWN

DAVE BROWN

Carleton University

 
CS Gold Systems
LAUREN DAVIS

LAUREN DAVIS

Saint Louis University

Housing

JEFFREY AGGSON

JEFFREY AGGSON

University of Iowa

 
C&U Foodservice

Join the CBORD Customer Advisory Board

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