Category Archives: Healthcare Video

Hotel-Style Room Service at the Prince Charles Hospital, Queensland

Excellent reporting on the benefits of hospital room service from 9 News in Queensland, Australia. Patients eat what they want, when they want at Prince Charles Hospital. The foodservice department processes 1,200 orders each day in their new call centre. Meals are delivered to patients within 45 minutes of ordering. Prince Charles Hospital invested over

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Nutrition Education and the Patient Experience

Lisa Marker of Duke Raleigh Hospital shares a surprising impressive number—zero, as in zero unanswered concerns from both patients and nursing after switching to Room Service Choice® and Tray Monitor® from CBORD®. She anticipated an improved patient experience, but the nutrition information and education opportunities are a big win for patients and staff alike.  

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Odyssey Saves Hours of Transaction Time

Levi Devries of the University of Iowa Hospitals & Clinics tells the story of how his organization saved time and increased revenue using payroll deduction with Odyssey DirectTM from CBORD®. Transactions using Odyssey saves his organization thousands of hours of transaction time compared to cash or credit card transactions.   What would it mean for

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2018 Visionary Award: Banner Health

The Banner Health Patient Order Service Center (POSC) created an innovative centralized contact center using CBORD Room Service Choice® for 11 facilities handling over 1.4 million inbound calls. New standardization processes allow customers to have the same experience at any Banner facility they choose to visit. By maximizing CBORD tools and information available to the

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What Did You Learn at UGC?

Kevin Vos of Spectrum Health explains the value of UGC, the year's most important education and networking opportunity for CBORD users.

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CBORD Patient and the Hospital Experience

How can an app improve the experience of both patients and staff? CBORD® PatientTM enables self-service meal ordering using a patient's own device—or any hospital-approved mobile device—connected to CBORD foodservice and nutrition systems to maintain diet order safety. Let's take a look at how this might impact everyone in a hospital community.

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Above & Beyond Award: Marcelinda Nickols, Kaiser Permanente

Marcelinda was there when the first CBORD system was installed at Kaiser, when it was a DOS system running on a single server under someone’s desk! Since then, she has taken a leadership role in promoting operational excellence across the entire Kaiser network. Realizing a need for multiple sites sharing the same master database to

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Visionary Award: Sutter Health Sacramento Sierra Region

Sutter Health had been operating with a non-select menu, which unfortunately produced too much plate waste. Foodservice leaders realized they had an opportunity to see significant cost savings, and provide patients with a better experience, if they could reduce this waste. They implemented bedside meal ordering using the Menu Select functionality of Room Service Choice,

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Room Service Study is Great News for Dietitians and Patients

Sally McCray, Director of Nutrition and Dietetics at Mater Group Brisbane, shares her excitement at the publication of the study she co-authored, Room Service Improves Nutritional Intake and Increases Patient Satisfaction While Decreasing Food Waste and Cost. Who wouldn’t be excited by those results? When hospitals switch to room service, patient intake goes up and

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On Technology’s Role in Nutrition

Kimberly Wright, Clinical Nutrition Manager at Scripps Health, discusses the role of technology in healthcare food service.

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