Blog Archive

CBORD at the Cerner Health Conference

If you or someone from your hospital is attending the Cerner Health Conference, October 9–12, send them over to the CBORD® booth. We will show how nursing can import patient intake data directly into your Cerner system. Our interface supports the flow of data back to your Cerner system. Integrating the nutrition and meal intake

More

Open Call to Submit Product Enhancement Suggestions

The CBORD® User Community has long been the driving force of product enhancements, and we invite all users to submit product enhancement suggestions. We receive feedback and product ideas through multiple channels including customer support, the sales and client development teams, the CBORD community Listservs, and during our annual User Group Conference. You can help

More

CBORD Introduces Appetize: The Modern, Affordable Enterprise POS

New from CBORD: Appetize POS Solutions Appetize is a point of sale solution transforming how organizations manage and process customer transactions at scale, making it easy to start small and grow as needed. CBORD has partnered with Appetize to provide customers with an affordable, dynamic, and modern POS system to reimagine the way retail operates.

More

2017 Excellence Awards Winners

We are pleased to announce the winners of the 2017 CBORD® Excellence Awards. The awards honor two organizations and one individual in three categories based on innovative applications of CBORD systems and service to the CBORD community. Our 2017 award winners will be honored at the Excellence Awards Dinner on Monday, October 23 during CBORD’s

More

CBORD by the Numbers: Addressing Hospital Malnutrition

Recent studies show one in three hospital patients in the U.S. enter the hospital malnourished and many of those patients go untreated. Dietitians have demonstrated that identifying these patients and improving their intake has a real impact. Mobile Intake® helps identify patients at risk by providing a way to easily record actual food consumption and

More

CBORD Community Success Story: Madonna Rehabilitation Hospitals

Automate and Educate Madonna Rehabilitation Hospitals is a healthcare system headquartered in Lincoln, Nebraska with a new location in Omaha opened in October 2016. Jennifer Luhn, Madonna’s Director of Nutrition, and Erin Wolf, Diet Office Supervisor, shared their experience of implementing CBORD technology and discussed how it helped them meet the challenge of feeding a

More

Don’t Miss Out! Register By September 8

Days are getting shorter! Book yourself a spot in the sunshine at the 2017 CBORD User Group Conference. Standard rates are in effect until midnight on September 8, after which late rates are available, but these do not include hotel accommodations. Full Conference Packages including hotel accommodations are limited. Register today to reserve your spot.

More

Room Service Study is Great News for Dietitians and Patients

Sally McCray, Director of Nutrition and Dietetics at Mater Group Brisbane, shares her excitement at the publication of the study she co-authored, Room Service Improves Nutritional Intake and Increases Patient Satisfaction While Decreasing Food Waste and Cost. Who wouldn’t be excited by those results? When hospitals switch to room service, patient intake goes up and

More

Room Service Improves Nutritional Intake by 17%, Study Confirms

The Journal of the Academy of Nutrition and Dietetics has published the first-ever comprehensive peer-reviewed study confirming the room service model of patient food service improves nutritional intake. This research, conducted at the Mater Hospitals in Brisbane, Australia, also confirms room service boosts patient satisfaction scores while reducing plate waste and meal costs. The study

More

Meet the Researchers at UGC 2017

Attendees of our 2017 User Group Conference in Phoenix, Arizona have a rare opportunity to meet researchers Sally McCray and Kirsty Maunder, leading authors of the groundbreaking new study Room Service Improves Nutritional Intake. Join Sally and Kirsty at a cocktail reception Monday evening at 6:00 p.m. They are visiting from Australia to present several

More

CBORD Explains: FNS Version Numbers

This is an important announcement for Foodservice Suite®, Nutrition Service Suite®, and NetMenu® licensees. Explaining Version Numbers We’re changing the way we number versions of our system releases to make it easier to identify the age of the system. We are confident this will help everyone better understand and identify versions, and make it easier

More

Automated Attendance Tracking for CS Gold

CS Automated Attendance is a new module for CS Gold® 7 designed with the help of CBORD® users to offer an easy integration between your university’s course schedule system and your students’ ID credentials. The result is automatic attendance tracking for faculty and administrators and a new tool for student self-reporting. CS Automated Attendance links

More

2017 Excellence Awards Nominees

We are pleased to announce the nominees of the 2017 CBORD® Excellence Awards. The awards honor two organizations and one individual in three categories based on innovative applications of CBORD systems and service to the CBORD community. Our 2017 award winners will be honored at the Excellence Awards Dinner on Monday, October 23 during CBORD’s

More

CBORD by the Numbers: Room Service Yields Impressive Results

The Journal of the Academy of Nutrition and Dietetics has published the first-ever comprehensive peer-reviewed study confirming the room service model of patient food service improves nutritional intake. This research, conducted at the Mater Hospitals in Brisbane, Australia, also confirms room service boosts patient satisfaction scores while reducing plate waste and meal costs. How will

More

Calling all Early Birds! Register for UGC 2017

We know you are looking forward to CBORD’s annual User Group Conference. Don’t miss out on $200 of conference savings with Early Bird registration. The deadline is Friday, July 7 at midnight (ET). Looking for ways to help justify your attendance this year? We have a letter template you can use to let your decision-makers

More

Predictive Analytics for Student Success: A Webinar from CBORD and Rapid Insight

As institutions focus on how best to support student success initiatives, they want to be sure that their decision-making is well informed and includes the whole picture. Key to completing this picture is integrating technologies to capture and utilize student ID card data for housing, foodservice, and other campus activities and events. In a joint

More

CBORD and the Academy of Nutrition and Dietetics Agree: Food is Medicine

Today’s Dietitian Magazine presented its fourth annual Spring Symposium in New Orleans, May 21-24, 2017. CBORD® Team Members were in attendance taking part in educational sessions and networking opportunities to advance our understanding of the work of nutrition professionals from across North America. A Wide Range of Perspectives Attendees represented an array of practicing areas.

More

Healthcare Professionals See the Benefits of CBORD Certification at UGC

Rhonda Prickett is a Senior Business Analyst in the IT Department at Cook Children's Health Care System in Fort Worth, TX. In her twenty years at Cook Children’s she has learned many skills to overcome the obstacles that come with the job. Some important skills were learned though certification classes at the CBORD® annual User

More

CBORD Community Success Story: University of Vermont, Housing Services

Located on the shores of Lake Champlain between the Adirondack and Green Mountain ranges, Burlington, VT has been consistently ranked among America’s best college towns. That would make the residence halls at the University of Vermont (UVM) among the country’s best places to live. University of Vermont Quick Facts     Location: Burlington, VT    CBORD

More

CBORD in the News: Ole Miss Moving to GET

Students at University of Mississippi have a new online portal to manage their Ole Miss One Cards now that the university has transitioned to GETTM from CBORD®. The move leaves behind the web portal students had been using since 2008. Students or parents will now load money to an account’s Flex and Express dollars using

More

Get Ready to Register for UGC 2017

CBORD® is pleased to celebrate the work of our user community. Professionals from colleges and universities, clinics and hospitals from across the county and around the world come together to share best practices of our systems and learn valuable skills from their peers. This year our annual User Group Conference will be held at the

More

Join Us at ACUHO-I for Creative Collaborations: Sustainability on Campus

The ACUHO-I Annual Conference & Exposition is ACUHO-I's largest event, bringing together campus housing professionals from around the globe for four days of invigorating speakers, engaging educational sessions, and invaluable networking opportunities. CBORD® will be there of course along with our valued partner, ASSA ABLOY, the global leader in door opening solutions. Addressing environmental concerns

More

CBORD in the News: Kenyon College to Unveil Mobile ID

An article in the Kenyon Collegian1, the student-run weekly newspaper covering Kenyon College and the Gambier, OH community, describes Kenyon’s Library and Information Services (LBIS) efforts to aid students who misplace their campus cards by introducing the CBORD® Mobile ID® app. Mobile ID is a smartphone application that works with existing CBORD systems on campus

More

CBORD Explains: Logging In to CBORD.com

The CBORD® website is divided into two areas: www.cbord.com for public-facing content, and client.cbord.com for current customers to access support pages and contacts, technical information, listservs, and other content that would only be relevant to people already using CBORD systems. The “client side” of our website requires CBORD customers to log in to view that

More

MIT Opens Atlas Service Center, Powered By CBORD

A recent article in MIT News reports on the opening of the Atlas Service Center, a new addition to the campus and a marvel of technological integration and architectural design. Many of the services offered are powered by leveraging data from CBORD® access and card systems in use at MIT for almost a decade. The

More

Get Ready to Learn, Engage, and Network at UGC 2017

We are already excited about our User Group Conference at the Arizona Grand Resort & Spa in Phoenix, AZ. Get ready to learn from your peers, discover new technologies, and build your professional network. Sessions have been submitted and nominations for Excellence Awards are open. Save the Date Grab your calendar and a pen. CBORD's

More

Pro Tip: Use Mobile Intake to Re-Engineer Your Menus

Are your menu items really satisfying patients and meeting their expectations? That's a question that is easy to answer if you take a close look at the information gathered every time your staff uses Mobile Intake®. Most organizations use Mobile Intake to monitor patient nutrition and to reduce costs due to food waste. Here's another

More

Planning for New Nutrition Labels

In May 2016 the Food and Drug Administration (FDA) announced nutrition labels on all prepared and packaged food will get a make-over to be more transparent, more informative, and easier to understand. After having been delayed a few times, enforcement of federal menu labeling rules will begin on May 7, 2018. At CBORD®, we began

More

ResCenter Q&A: Embry-Riddle Aeronautical University

On-campus living can be a rewarding experience, as well as a challenging one at times for both students and residence life directors. As members of the residential life community, we must strive to understand the many complexities of those living around us. We can best learn from one another in an atmosphere of positive encouragement

More

CBORD in the News: Boston College Dining Getting Excited about GET

In a recent article1 in Food Management magazine, staff at Boston College explain the process of rolling out CBORD's GET® mobile app for grab-and-go ordering in BC Dining facilities. Lunch and dinner orders can be placed as much as six days in advance, and pickup times can be designated for as soon as 30 minutes

More

Mater Hospital Brisbane’s Room Service Boosts Patient Nutrition and Reduces Plate Waste

Australia’s first hotel-style hospital room service in a public hospital has succeeded in reducing plate waste by 17 percent, according to a recent press release from Mater Hospital Brisbane. Mater Private Hospital Brisbane piloted patient room service in 2013, employing CBORD's Nutrition Service Suite® with Room Service Choice® for better management of special patient diets,

More

Student Organizations Use Mobile Readers to Generate Actionable Data

Our January article about the increasing use of mobile attendance trackers to generate actionable data highlighted the ways technology can support the identity of a college or university. This month we want to focus on college students and their active participation in this endeavor. Having come of age during the Digital Era, millennials are acutely

More

Attendance Tracking: Customizing the Campus Experience

As the spring semester begins and students return to classes across the country, a growing trend becoming the norm for college administrators is the effective use of data analytics in their operations. Making strategic operational decisions on a college campus is only possible after the collection of data gathered from students. A recent survey of

More

CBORD Explains: SaaS

In one of our recent eNews articles we unpacked the differences between a system interface and system integration and noted a common problem we all face: confusion among technical terms. This is understandable, of course, so many of them sound so similar. Another challenge most people face with the rapid advancements of technology is the

More

5 Food and Foodservice Trends We Are Looking Forward to in 2017

We are well into the New Year and excited about what to expect in the coming months. Foodservice directors, kitchen managers, chefs, dietitians, and foodies all have their eyes on emerging food trends in commercial and retail operations. We’ve put together a list of the most popular trends to watch in the year ahead. 1.

More

CBORD in the News: Colorado State University Improves Food Management

In a recent article1 in The Rocky Mountain Collegian, CSU Director of Residential Dining Services Liz Poore explains how CBORD Foodservice systems are helping the university manage their food production and save money. “This new menu management system (CBORD) does everything,” she said. “You can put in all the ingredients for all of your recipes

More

Healthcare Project Management: Finding a Way that Works for You

Healthcare organizations need to manage across many locations, consolidating and standardizing their processes. Hospital leaders are increasingly employing the skills of project managers to oversee new initiatives spanning locations. We sat down to talk with Bailey Hinkle, Clinical Project Manager for the Nutritional Services Department at Florida Hospital Orlando, a health system with seven facilities

More

Menu Display Interface: Saving Time with Foodservice Suite

Manually updating menu boards can be a drain of one of your most valuable resources: time. Menus change multiple times per day, and having workers update your menu displays to reflect these changes is incredibly time consuming. CBORD’s Menu Display Interface changes all of this by connecting your Foodservice Suite® (FSS) system to your menu

More

GET My Card and Auburn University: Student Input leads to Campus Card Expansion

For colleges and universities to be successful, students, administrators, and faculty need to work together as a community; each group collaborating with one another to make the campus experience enjoyable for everyone. Auburn University is a great example of this kind of community collaboration. Millennial students embrace technology more than any other generation and they

More

Getting Chef Buy-In: An Interview with Erica Hamilton

Introducing an automated system in a large-scale kitchen operation is challenging. You want to ensure recipes are exact and procedures are in place for every step of the preparation process. Working with chefs and foodservice teams is an additional challenge in making the system work. We spoke with Erica Hamilton of The Ohio State University

More

Our Favorite UGC 2016 Moments and Ideas

This year we challenged all of our UGC 2016 attendees to “make the connection.” And to make that connection with their peers, their CBORD systems, and new ideas for applying CBORD systems. It was a difficult task narrowing down the top 10 things we loved at UGC 2016, but after hearing feedback from our users

More

CBORD Explains: Allergens, Interfaces, and Actionable Data

Medical and information technologies advance in tandem. The methods used to record and report patient information are as significant as the clinical diagnostic systems which identify a patient’s illness. Healthcare decisions are made based upon “actionable data” that is reported accurately and quickly. What is the most important aspect of data? Is it what is

More

CBORD Explains: Interface and Integration

It is undeniable that the rapid advancements of technology are something that demands we develop a working knowledge of technology and how we use it. The key to staying informed about the nature of technology is to understand the basic structure of technical systems and their applications in order to understand how they are connected

More

FARE Pilot Program Overview featuring North Carolina State University and the University of Michigan

The Centers for Disease Control has reported that between 1997 and 2011 there was a 50% increase in reporting of food allergies. Also in 2011, the Journal of Pediatrics released a report that a third of children and young adults have multiple food allergies. As a result of these reports, FARE ("Food Allergy Research and

More

Women in Tech: Featuring Candy Collins, Texas Health Resources

Candy Collins is a System Administrator III for Texas Health Resources, a non-profit organization operating a network of hospitals across North Texas. It was 27 years ago that she began a journey that eventually led to her becoming a CBORD expert. After she worked in a hospital nutrition department and was asked to learn the

More

CBORD Explains Point of Sale Interface: What the Interface Can Do For You

A growing trend in the healthcare food service industry is a transition from a focus on patient meals to retail meals. The data speaks for itself; since 2000 patient meals have dropped from a 70% focus to 30%, whereas retail meals have jumped from 30% to 70%. On average retail meals increased 20% at healthcare

More

CBORD Fusion™ Makes Its Debut at NACUFS

CBORD announced the launch of its latest web-based, hosted, SaaS solution, CBORD Fusion™, at the National Association of College & University Food Services (NACUFS) conference in Anaheim, CA, July 13–16, 2016. CBORD Fusion is the company's newest cloud-based solution specifically designed for the Higher Education market. CBORD Fusion offers a complete food and nutrition solution

More

The ABC’s of Payment Security

Guest author: Tom Smith, Freedom Pay Today, merchants need to secure their payment environments; however, navigating the complex payment security landscape requires a basic foundation of how the system works. That's why we will detail many of the most important terms you need to understand. You'll quickly gain a foundation for understanding payment security. Securing

More

Healthy Comfort Foods—an interview with Crystal Johnson

Food that hospital patients actually look forward to eating. Food that nourishes and assists in healing patients. Food that helps improve the overall patient experience because it comforts the patient. This hospital food revolution and continual evolution is what Crystal Johnson, Data Systems Analyst at University of Utah Healthcare Systems, shares with us in this

More

The Power of the Student Experience

Three years ago, the University at Buffalo's Campus Dining and Shops received gold recognition in the 2013 Loyal E. Horton Dining Awards contest held each year at the National Association of College & University Food Services (NACUFS) Annual Conference. The big win for the university came in the Residential Dining Concept category after the opening

More

Mobile ID and Access Control

Phone. Keys. Wallet. A leaving the house ritual so prevalent that hipster apartment décor has applied the checklist to entryway doormats. But could this habitual ritual be headed towards becoming a quaint and eventually, an obsolete idiom? After all, a phone can now be both a key and a wallet. Regarding the mobile phone as

More

Women in Tech: Featuring Spencer Dhupa, Rhode Island School of Design

Spencer Dhupa has spent more than 20 years in technology facing roles. As a Lead Application Specialist at the Rhode Island School of Design (RISD), she focuses on helping other departments achieve their technology goals. Her journey into tech My first position out of college was in the nutrition industry. The company was implementing a

More

The FIU One Card Office: Solving Problems in Every Corner of Campus

Student Services. Administrative Services. Cost Savings. These three action items are almost a mantra to Mercedes Cesin and the staff at the Florida International University One Card Office. Cesin, the One Card office manager, has a goal of using the One Card and its technology to solve problems for departments across campus, and she has

More

Convenience and Flexibility: What Modern Workers Need

In 2016, members of the workforce are no longer required to be at a desk or even in the office. They are on the go, working remotely, using their own devices, multi-tasking, and carrying out day-to-day tasks. This is certainly true for Myrinda Grantham, Assistant Director for Assignments and Marketing at Saint Louis University, who

More

Room Service Concero 101: Empowering Patients

Room Service Concero® is an integration tool allowing you to connect your interactive patient-care system to the Room Service Choice® system. Whether it's a touch-screen bedside computer, tablet, or the room's television, Room Service Concero gives you the tools to connect your patient meal ordering system directly to the patient. The integration is made through

More

Retail Venues as Employee Services

Constant traffic and a built-in captivate audience—healthcare campuses are prime locations for successful retail programs. But unlike traditional retail venues whose sole function is generating revenue, healthcare retail spaces also function as an employee service—providing respite from the hustle and bustle of the hospital as well as nourishing and supporting employees. CBORD systems (as well

More

CBORD Explains: Why You Should Monitor Data Service

The CBORD Data Service is a component within the application architecture situated above the database and below the presentation layer (as in the web server). It is present in CBORD's web-based food systems, e.g., NetMenu®, Room Service Choice®, Room Service Concero®, CBORD C-StoreTM, and NetHIMSTM. The data service pulls from the database, manipulates data, and

More

Patient Over Process

The healthcare industry has seen drastic changes in recent years when it comes to the importance of dining, as well as the expectations for dining. More emphasis is being placed on the patient experience and satisfaction along with the expectation of restaurant-quality food and service during patients' hospital stay. This has prompted the industry to

More

Four Questions about Cellular Vending with Virginia Commonwealth University

As Manager of Campus Card Services, Patti Murdock knows a thing or two about creating convenience for the cardholders at Virginia Commonwealth University. VCU was among the first campuses to roll out vending readers that accept both the VCU ID and debit/credit cards. She recently shared the process and the results with us. What was

More

Women in Tech: Featuring Kym Bridgers, Northern Virginia Community College

Her journey into tech I have been working in technology for 19 years, mostly in private industry, and in higher education for a year and a half. My first technology job was in sales—managing a CRM solution program for one of the world's largest hotel franchises. The sales team decided to purchase a Customer Relationship

More

Grinnell College’s NetNutrition Journey

Jeanette Moser, Associate Director of Dining Services at Grinnell College, has been working in food service since 1982. Starting at Oklahoma State University and the University of South Dakota, she moved to Grinnell in April of 1995. After some considerable prep work and internal processes, Moser's team recently implemented NetNutrition®, and have seen an immediate

More

Our Favorite Ideas from NACCU 2016

This year's NACCU Conference drew almost 500 attendees looking to grow their card program through networking, educational sessions, and exploring the technology exhibit. And while we are overwhelmed with inspiration and ideas, these are the top three topics that have been on our minds since we left San Francisco. Could Hollywood be the reason biometric

More

From Manual to Automated: Auburn University’s Room Assignments

The Issue Auburn University had a manual paper process for room assignments—a process so time-consuming that Assignment Coordinators like Lindsey Sharpe began the assigning process as early as late February. A standard season began with about 700 sorority students handing in their signed paper applications to Lindsey. Six weeks later, Lindsey would finish room assignments

More

Women in Tech: Featuring Sue-Ellen Brogden, Wellstar Health System

From database queries to tech support, from budget analysis to project management, from inputting data to security administration, Sue-Ellen Brogden has it covered for Wellstar Health System as their Senior Systems Analyst. She is a technology Renaissance woman, or in tech speak, she is Renaissance 2.0. On her journey to tech I was studying Industrial

More

Top Three Takeaways from our Discussion with New Hanover Regional Medical Center

During our recent webinar, "Productivity. Revenue. Employee Satisfaction. A Discussion with New Hanover Regional Medical Center," Brian Jackson recounted the myriad ways his organization takes employee benefits seriously, and how creating a total culture of convenience has impacted employee satisfaction and the bottom line. Here are the top three takeaways we wish everyone could have

More

From Truck to Fork: Taking Advantage of Enterprise Functionality

The evolution of healthcare dining has been influenced heavily by the hospitality industry—most recently with the shift from traditional tray line service to room service. In addition to the growing prevalence of patient room service, there is an increase in retail locations and dining concepts to accommodate patient's guests and hospital employees. It is exciting

More

CBORD Explains: Participatory Medicine

Participatory medicine is a model of medical care that aims to close the gap between the healthcare provider and the patient through collaboration and patient engagement in their own health plan. This model requires equal access to all of the patient data and equal rights in the decision-making process, understanding that the collective knowledge of

More

Best Practices for Database Backups

"Let our advance worrying become advance thinking and planning" —Winston Churchill The database backup tasks that your CBORD systems complete on a nightly basis are arguably the most important task that your system performs. No matter which system you use, or how you use it, your database is your single greatest asset. The guidelines below

More

CBORD Explains: Making the Most of Your Service Menus

Uncertainty creates waste. But getting to a comfortable place in your operation where you have collected trustworthy data with which you can accurately forecast is a feat. One of the more underutilized data sets is your daily service menu—which is a powerful data set that supports a more sustainable and efficient dining program. Celebrating accurate

More

Women in Tech: Featuring Rebecca Devine, Western Connecticut State University

Rebecca Devine does it all—she is responsible for all operational and programmatic functions of the CS Gold®, CS Access™, and MICROS® 9700 systems on the Western Connecticut State University campus. If a card transaction happens on the WCSU campus, Rebecca is involved. She took time out of her very busy schedule to share with us

More

Mercyhurst University Explores the Possibilities of AdminWeb

As it does for most of our community members, the idea started with a student. The Student Government Association at Mercyhurst was looking for a way to track attendance transactions at activities they hosted. In particular, they wanted to know who came at what time, and how many events a given person attended. John Patterson,

More

Multiple Credentials and the Language of the Campus Card System

"What if your campus card could do more?" is a question that has propelled technological innovation here at CBORD and has inspired our user community to devise unique applications for their card systems. The advancement in technology and the myriad of applications has led us to quite the linguistic conundrum: is the term 'card system'

More

Increase Retail Spend with the Employee ID

We've been thinking a lot lately about the impact technology can have on operations and productivity. But we've also been thinking about the impact it can have on revenue. Have you ever taken a hard look at the time, energy, and money you currently expend on HR, accounting, and operations to manage your various meal

More

Women in Tech: Featuring Crystal Johnson, University of Utah Healthcare

Crystal Johnson, Data Systems Analyst at University of Utah Healthcare Systems, not only sees and predicts what the future of technology will bring, but she has an amazing sense of technology in the present. Here she shares her career journey in technology, her ideas on the role of technology, and her advice for young women

More

Our Top 10 Takeaways: Technology on Community and Technical College Campuses

In the past 10 years, we have seen an incredible evolution of the community college landscape—the student experience has become paramount when looking at overall student success. Many two-year institutions have responded to the unique needs of nontraditional students by providing services like childcare and work-life balance counseling. Yet at the same time, there has

More

CS Gold and the Future of the Card System

When we think about the future of the card system, it starts with how the future of CS Gold® has always evolved from our user community—at our user group caucus, with our advisory committee, on our listserv, etc. For instance, our executive dashboard. Starting at the Top It started with a simple question at UGC:

More

An Access Journey Part III: Tarleton State

In a campus environment, safety means many things. From safety officers to security cameras, from late-night shuttles to mental health services, safety for students is top of mind for many, bringing a passionate involvement and commentary from students, faculty, alumni, and parents. Creating the right level of security requires a fine balance: your plan should

More

CBORD Explains: “The Final Rule” for Food Labeling

The FDA's Menu Labeling Final Rule: Food Labeling, Nutrition Labeling of Standard Menu Items in Restaurants and Similar Food, or the "Final Rule," calls for restaurants to have the amount of calories in menu options available for customers. Restaurants can print that information on a menu or display it on a menu board. There are

More

Women in Tech: Featuring Sheila Barber, Milwaukee School of Engineering

We are absolutely in awe of Shelia Barber, the Campus Card Administrator at Milwaukee School of Engineering. She is responsible for CS Gold®, CS AccessTM, MICROS® 9700, Ad Astra Room Scheduler, and the Student Life module of the Jenzabar® database. Her role includes programming the systems, doing reports, accounts reconciling, access control, and "making sure

More

Healthy Eating Initiatives for Employees: A Conversation with Connie Snider

In February of 2015, Norman Regional Hospital launched the Heart of a Sooner program—a healthy eating initiative aimed at encouraging hospital employees to make smarter meal choices when dining on campus. The program is part of a wider health initiative piloted by a wellness committee comprised of representatives from all hospital departments. Connie Snider, Dietetic

More

CBORD by the Numbers: Things Are Evolving

Foodservice, like any industry, is constantly evolving. Let's see where a recent survey by FoodService Director Magazine says trends heading in the food service industry in healthcare.

More

Q&A with DM&A

We chatted with two Executive Success Coaches from DM&A, Michelle Mathura (RDN, LRD, CDE) and Chef Jeff Groch (CDM), to get a sense of the best way to enhance the customer service aspect of your food service operation. Here's what they had to say: How would you define the culture of customer service? A culture

More

CBORD by the Numbers: Commerce

Data is compelling, and as they say, it doesn't lie. When it comes to driving transactions through their card systems, college campuses that have big-time engagement by their students end up on top.

More

CBORD Explains: Sustainability

Sustainability can apply to all corners of campus, but front and center of most university efforts is dining services. Brad Krakow sheds some light on how embracing sustainability is also a great business decision. Sustainability means…? Philosophically speaking, sustainability is how we should behave if we wish to leave the planet in as good—or better—shape

More

An Access Journey Part II: Kenyon College

In a campus environment, safety means many things. From safety officers to security cameras, from late night shuttles to mental health services, safety for students is top of mind for many, bringing a passionate involvement and commentary from students, faculty, alumni, and parents. Creating the right level of security requires a fine balance; your plan

More

Encouraging Breaks with Mobile Ordering

The martyrdom of forgoing breaks is engrained in nursing folklore. We get it—it's a special type of person who chooses to enter the medical profession. It's not just a job. It's not just a career. It's a passion. Passion is consuming, and breaks are forgotten when staff is 100% focused on their patients. Kristin Baker,

More

On-time Tray Delivery Hits 95% in Peoria

At OSF Saint Francis Medical Center, staff have taken on responsibility for meeting their tray deliver-time goal. Said Greg Wolf, Food Production Manager, "Just by posting the average delivery time every day, our staff has improved the process and moved from 88 percent on-time tray delivery to 95 percent." Tray Monitor® is displayed on a

More

CBORD by the Numbers: Room Service

An estimated 38% of hospitals have a room service program, and more are in the planning stages. CBORD can help deliver your custom-made room service operation, covering every step of the process.

More

CBORD Explains: Interoperability

Interoperability is a major buzzword in healthcare today, with a Google search resulting in over 13 million hits. Interoperability is all about the technology happening behind the scenes to connect patients and their multiple care providers into a community care network and "learning health system." It is key to what is transforming healthcare right now.

More

CBORD by the Numbers: Allergies

Millions of Americans have food allergies and college students are among them. As your students leave the comfort and safety of their own home and head to your campus, it's important that you offer them that same safety at school—and that includes their food. While food allergies have no known cure, one precaution you can

More

An Access Journey Part I: Northern Virginia Community College

In a campus environment, safety means many things. From safety officers to security cameras, from late night shuttles to mental health services, safety for students is top of mind for many, bringing a passionate involvement and commentary from students, faculty, alumni, and parents. Creating the right level of security requires a fine balance; your plan

More

Go Big. Go Bold. A Tale of Choices at University of Rhode Island

How do you scale your dining program without raising the prices of meals plans? Three years ago, Steve Mello pondered the question at the University of Rhode Island, devised an inspired plan, and has been growing ever since. Quite simply, Mello decided to offer more meal plan options, at more locations, in more interactive ways.

More

CBORD Explains: Why Adding Off-Campus Merchants Increases Spending On-Campus

It's a common concern, and it is usually voiced along these lines: If we add additional locations where our students can spend their discretionary accounts/meal plans, we will see less spending on-campus. Time and again we've heard this, but what we've actually seen is the opposite. Every time. To explain this, we often refer to

More

CBORD by the Numbers: Education and Training

Training is at the core of customer success. CBORD offers Training and Certification options for everyone because we know from experience that both client sites and individuals succeed faster by building their CBORD system expertise. So explore the rich training options available to build your CBORD system expertise and maximize your CBORD investment.

More

CBORD Explains: PA-DSS

Payment Application Data Security Standard—or PA-DSS—is applicable anywhere you would install software on a piece of hardware to accept payments. The payment application could be on a cash register, a kiosk, a mobile device, a portable device such as a tablet. In our world, PA-DSS is most important with MICROS®, because MICROS has to go

More

(Nearly) Free Ways to Market your Healthy, Sustainable, and House-Made Initiatives

Has your hospital made the move toward incorporating healthier food options into menus and cafeterias? We know that journey involved tinkering with purchasing practices, food service contracts, and business strategies—hard work but absolutely worth it. Healthier, more sustainable, and "house-made" initiatives mean better tasting and more responsible food options. But does taste always speak for

More

Pilot Site Reports Mobile Intake is Hospital Food Service Game Changer

Mona Vale Hospital, located on the north side of Sydney, Australia, is the beta site for CBORD's new Mobile Intake® module. The hospital is testing an entirely new way to serve patient meals, and Mobile Intake is being used to correlate the changes with patient intake. It is an extremely ambitious program that has already

More

CBORD by the Numbers: Managed Services

Meet our Managed Services team. They are an elite squad of CBORD experts—think of them as our Navy Seals. They handle everything from Remote Database Administration to personalized consulting. Here's a little bit of what they have been up to this year. Want to meet the Managed Services team and find out what they can

More

Q&A: Featuring Miami University

We asked Jeanne Via, Manager of Campus Card Services at Miami University, about her campus' highly successful vending reader program. How many Value Plus Vending Readers does Miami U. currently have on campus? We have approximately 220 vending readers on campus. How did you plan for the implementation during the transition from your previous provider?

More

Patients Rave About Washington Hospital’s Farm-Fresh Produce

Eating at Washington Hospital Healthcare System in Fremont, CA is a unique and delicious experience thanks to the Director of Nutrition and Clinical Services, Kimberlee Alvari, and her team. When Alvari started in her current position in February of 2012, one of her goals was to serve fresh and healthy food to patients and staff.

More

Quickfire Q&A Featuring Orlando Health & GET

GET® is CBORD's online account management and mobile ordering platform that is used in hospitals all over the country. We asked Sue Windbigler, the District Manager for AVI Foodsystems, Inc.® at Orlando Health, three quick questions about her hospital's use of GET. Background Orlando Health is a private, not-for-profit healthcare network based in Orlando, Florida.

More