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CBORD's Room Service Makes a Difference

Room Service Makes a Difference

As an increasing number of hospitals adopt a room service model for patient meals, the benefits are becoming clear to see. Giving patients some choice in what and when they eat leads to higher satisfaction ratings, as well as less food waste and lower food costs. A study in the Journal of the Academy of

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CBORD Analytics

Unlocking the Power of Your Data

Whether you’re forecasting for the future, looking to identify your hospital’s foodservice strengths, or building your continuous improvement strategy, tracking your data and understanding that data will better position your operation to pinpoint avoidable outcomes and make data-driven decisions. In today’s ever changing and competitive environment, many hospitals are struggling to keep pace with accelerating

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Campus Card Innovations for a Thriving Student Experience

The campus ID card has served as the epicenter of activity at colleges and universities for decades. Though the technology behind it has changed through the years, the purpose remains the same: Provide access to campus services and amenities. Convenience and access translate to experience, and creating a great student experience is essential for schools

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Congratulations to the 2019 Excellence Awards Winners

It’s our pleasure to announce the winners of this year’s CBORD Excellence Awards. These organizations and individuals represent the best ideas from our CBORD community, transforming how people work, grow, and succeed. One CBORD Riverside Health, Newport News, VA Riverside Health exemplifies integrated planning and foresight by linking CBORD systems across acute care, skilled nursing,

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CBORD Advancements in Healthcare Foodservice

Advancements in Healthcare Foodservice

Foodservice operations have come a long way thanks to technology. The exponential rate of advancement took off in the 1990s and hasn’t stopped. Everywhere you look in most dining operations these days, you will find signs of technology at work: touchscreen point-of-sale terminals, kitchen display systems, self-serve kiosks for ordering, software systems, automation, and more.

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Hospitals are Cashing in on Cashless

Nationwide the healthcare industry is cashing in on cashless, making the switch from registers to cashless payment solutions over past preferred methods including debit and credit cards. It’s a trend that’s gained momentum and is becoming common place in the modern hospital network for managed foodservice facilities including hospital cafeterias and retirement dining rooms. Cashless

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CBORD helps reduce food waste in foodservice operations

Reducing Food Waste in Healthcare Foodservice

Food waste is a key challenge for healthcare operations, and the pressure is on to reduce it. According to Sustainability Roadmap for Hospitals, a program of the American Hospital Association, an estimated 2.5 million pounds of food waste is produced in U.S. hospitals and health systems each day. Discarding food on such a large scale

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Questions Answered from Modern Makeover: The New GET CBORD Student

Webinar Questions and Answers GET CBORD Student is undergoing a major overhaul. We recently hosted a webinar debuting the new design of the mobile application and discussing  new features and functionalities that will be rolled out this year. We couldn't get to all of your questions during the webinar, so here are answers provided by Rob

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4 Tips for Managing a Successful Foodservice Operation

The complexities of managing a hospital foodservice operation are vast. From menu planning, equipment, food and materials, finances and staff resources, health systems are re-examining their facilities and the types of services provided to meet patients’ demands. Medical institutions, both large and small, have transitioned from traditional foodservice models; many are now utilizing technology in

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Hotel-Style Room Service at the Prince Charles Hospital, Queensland

Excellent reporting on the benefits of hospital room service from 9 News in Queensland, Australia. Patients eat what they want, when they want at Prince Charles Hospital. The foodservice department processes 1,200 orders each day in their new call centre. Meals are delivered to patients within 45 minutes of ordering. Prince Charles Hospital invested over

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Announcing the 2019 Excellence Awards Nominees

It’s our pleasure to announce this year’s nominees for the annual CBORD Excellence Awards. These individuals and organizations represent the best ideas from our CBORD community, transforming how people work, grow, and succeed. Nominations were submitted by co-workers, colleagues, and leaders who recognize the special contribution these nominees have made in advancing knowledge and creating

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Healthcare Connect Ohio

CBORD is Coming to Ohio State Wexner Medical Center in Columbus!   We’re rolling out a new event in 2019! Healthcare Connect is a one-day conference bringing together foodservice professionals from hospitals around your region. Meet with peers and the CBORD team to discuss relevant industry topics ranging from: Patient Expectations and Innovation The Patient

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Healthcare Connect Victoria

CBORD is Coming to St Vincent’s Private Hospital Fitzroy in Melbourne, Australia!   Join the CBORD team for a one-day conference bringing together foodservice and nutritional professionals from hospitals around your region. Meet with your peers and our CBORD team to discuss relevant industry topics. The agenda is yet to be decided but it will

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Introducing the CBORD Community Forum

You're Invited! We’ve been working on an exciting new project, the CBORD Community Forum. What is it? The CBORD Community Forum is intended to promote customer engagement and facilitate conversations around CBORD-related topics. It allows CBORD customers to create and participate in discussions with peers and colleagues around the world. Most importantly, it gives community

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Nominate and Celebrate Excellence

Each year a single individual and two organizations are honored for their creativity and positive contribution to the CBORD user community. The open call for nominations begins April 11, 2019. Nominations will be accepted through May 2, 2019. Nominate an organization or one of your peers today for a CBORD Excellence Award: The Visionary Award

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Connect with CBORD this Spring!

A CBORD Higher Education Connect event is coming soon to a university near you! Higher Education Connect is a one-day workshop bringing together colleagues from colleges and universities around the country. This spring, we’ll visit several cities across the US to meet with customers and discuss new technology and products, best practices, and what’s new

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Nutrition Education and the Patient Experience

Lisa Marker of Duke Raleigh Hospital shares a surprising impressive number—zero, as in zero unanswered concerns from both patients and nursing after switching to Room Service Choice® and Tray Monitor® from CBORD®. She anticipated an improved patient experience, but the nutrition information and education opportunities are a big win for patients and staff alike.  

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Successful Access Control at Suffolk University

Suffolk University Success Story

Suffolk University, located in the heart of downtown Boston, serves a diverse student population of about 6,500 across three schools. Over the years, Suffolk has continued to expand its use of CBORD’s campus card solutions, implementing additional features and modules to meet changing requirements. These solutions have enabled Suffolk to manage its growing campus services

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Planning for Changes to Your Program

Planning Changes Everything Like many of you, I have small children. Yes, it’s an odd place to start an article about higher ed program improvements, but bear with me. All through the month of December my oldest was utterly obsessed with documenting his desires. My wife and I found slips of paper and occasional graffiti

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UGC 2019 Call for Presenters

Be a Session Presenter Sign up to be a presenter at the 2019 User Group Conference in Orlando! UGC attendees are interested in learning from others' experience and are always looking for new perspectives. Here's your chance contribute your expertise to the CBORD user community. About the Process When you sign up to be a

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Healthcare Connect Atlanta

CBORD is Coming to WellStar in Atlanta! Healthcare Connect is a one-day conference bringing together foodservice professionals from hospitals around your region. Meet with your peers and our CBORD team for a lively discussion of subjects ranging from patient expectations to food production challenges. We encourage you to suggest topics and share your best practices.

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Questions Answered from A New Wave in Campus Dining

Webinar Questions and Answers   Biometric technology is making campus dining centers more efficient and patron-friendly. Not only does it help with flow and ease of access, these readers also ensure accuracy of the credential presented. We recently hosted a webinar on how the University of Maryland is using a hand wave biometric reader to

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Panera and CBORD are Feeding Campuses Faster

CBORD payment integration is live at Panera! Students, faculty, and staff at Auburn University were the first to skip the lines and experience the quick and easy payment process the new Commerce Payment Interface brought to the Panera campus café kiosks. With even more integrations slated for the coming months, account holders will soon see

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Odyssey Saves Hours of Transaction Time

Levi Devries of the University of Iowa Hospitals & Clinics tells the story of how his organization saved time and increased revenue using payroll deduction with Odyssey DirectTM from CBORD®. Transactions using Odyssey saves his organization thousands of hours of transaction time compared to cash or credit card transactions.   What would it mean for

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UGC 2019 Session Topics Survey

Please submit your ratings no later than Thursday, December 20, 2018. The Goal We invite members of the CBORD user community to help design our educational session offerings for the 2019 User Group Conference in Orlando, FL, October 20-23. Our goal is to provide the best educational experience possible at UGC 2019, and the first

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2018 Above & Beyond Award: Shaun Kavanagh, URI

Shaun Kavanagh has been a CBORD user as part of the University of Rhode Island team for more than two decades. Throughout the years Shaun has maintained a close relationship with CBORD support, and he has shared his knowledge and experience whenever called upon. During the upgrade from Odyssey PCSTM to Odyssey DirectTM, Shaun saw

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2018 One CBORD Award: Texas Woman’s University

Under the direction of Beth Lewis, Texas Woman's University has grown their CBORD systems far beyond what management possibly could have expected. This has included replacing competitive systems to expand Odyssey PCSTM, Oracle MICROS®, and CS AccessTM. During this process, Beth Lewis and the TWU Team standardized card operations, access, security solutions, and food service

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2018 Visionary Award: Banner Health

The Banner Health Patient Order Service Center (POSC) created an innovative centralized contact center using CBORD Room Service Choice® for 11 facilities handling over 1.4 million inbound calls. New standardization processes allow customers to have the same experience at any Banner facility they choose to visit. By maximizing CBORD tools and information available to the

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Roy Firestone Celebrates CBORD Excellence at UGC 2018

Our host for the 2018 Excellence Awards dinner was seven-time Emmy Award-winning interviewer, actor, writer, and entertainer, Roy Firestone. You may remember him from that scene in Jerry Maguire where he made Cuba Gooding Jr. cry. Roy created an original video tribute to CBORD and our customers (with a little help from the marketing team)

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CBORD Supports Nation’s Top College Dining Programs

Top Dining Programs Use CBORD When it comes to eating on campus, college students expect more than ever before – more selection, more accessibility, more variety, more accommodations for dietary restrictions – and the list goes on. To explore how schools are tailoring their campus meal programs to appeal to more students, higher education publications

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