Engaging Patients Through Self Service: The New Normal in Healthcare
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As hospital food service leaders analyze the impact of the pandemic on operations, many are finding that a workforce shortage was among the top challenges. With an influx of patients and fewer resources for bedside ordering assistance, call centers became overburdened and inefficiencies abounded.
One way to reduce the demands on your staff is to enable patient self-ordering. In addition to patient meal ordering software that promotes social distancing and helps reduce workloads, hospitals continue to recognize the benefits of enabling smart technology to safeguard patients and staff.
Our panel of experts discuss the importance of redefining the patient experience through self-service technologies in a post COVID-19 era.
Presented by Panelists
- Jeff Wood, VP of Marketing and Product, CBORD
- Heather Whitehouse, Director of Product Management, CBORD