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Menu Directions 2019
March 3 - March 5
Visit the CBORD booth and attend our presentation:
Journey Mapping the Customer Experience
How can empathy for customers lead to a better experience? Customer Journey Maps illustrate a “walk in the customer’s shoes” as they interact with a business or product. Capturing the emotional highs and lows through each stage reveals opportunities to improve. This session will introduce Journey Mapping as a design practice and its practical application for evaluating and communicating experiences in your own operation.
Director, Product Management, CBORD
Director, User Experience & UI Development, CBORD