Empowering Patients: Self-Ordering App Helps Patients Help You

Current workforce shortages are forcing hospitals to make the best of the resources they have available, which could impact patient safety and satisfaction without a well-thought plan.

Whether you operate with a traditional tray line or hotel-style room service, the CBORD Patient app lets you provide a modern, personalized meal ordering option patients will be excited to use.

Using their own device or one provided by the hospital, patients can use the mobile app to self order from menus that are customized based on their personalized diet order and nutrition goals as well as any allergy restrictions.

In this session, we discussed how patient self-ordering:

• Reduces call center volume and bedside assistance
• Improves patient engagement and satisfaction
• Increases efficiency for foodservice and nursing staff

Presented by:
Sarah Myers, Product Manager, CBORD

Marc Walters, foodservice director for El Centro Regional Medical Center, appreciates the CBORD Patient app. “We are pleased to provide omnichannel meal ordering options to appeal to more patients,” noted Walters. “Patients and their families don’t have to wait on hold, wait for a call back, or wait for bedside ordering. They can use the app to place orders any time, day or night.”

Feel free to look around and learn more about our patient nutrition and foodservice solutions for healthcare.

Questions? Please contact our team, use the chat feature, email us at healthcare@cbord.com, or call 844.462.2673.