How Centralization Improves Financial Performance, Efficiency, Satisfaction

Embracing Technology: A Recipe for Success

Most healthcare leaders are now acknowledging that meal service directly impacts patient satisfaction. How can hospitals innovate in this area to not only satisfy patients but also improve operational efficiency and financial health?

In a recent article in Healthcare Executive magazine, Lisa Shoopman, associate vice president of food and nutrition services at Baptist Health, describes her strategic move to a centralized, hosted technology platform with CBORD.

The results at Baptist Health are a shining example of meal service innovation in action. A health system with facilities spread across Kentucky and Southern Indiana, Baptist Health’s journey towards foodservice automation offers valuable lessons for healthcare food and nutrition leaders everywhere.

They’ve shown that with the right approach, hospitals can not only keep pace with the diverse meal preferences of their patients but also uncover opportunities for revenue growth.

The Strategic Move to Centralization

Baptist Health’s strategy hinged on two fundamental principles: centralization and data-driven decision-making. Initially, the foodservice operations across their hospitals were fragmented, relying heavily on manual processes.

Recognizing the need for change, Baptist Health embarked on a transformative journey, adopting centralized enterprise technology that automated everything from point-of-sale to menu planning and patient ordering.

The benefits of this shift were immediate and multifaceted. By centralizing foodservice management, Baptist Health not only streamlined operations but also achieved better control, reduced waste, and enhanced inventory tracking.

Centralization brought all data into a single database, enabling more effective decision-making and consistent pricing strategies across the board.

Enhancing the Hospital Experience 

Baptist Health has been able to revamp its meal service, offering a wider array of options including international dishes, plant-based meals, and comfort foods. This not only caters to the diverse preferences of patients but also attracts staff and visitors, helping to improve foodservice revenue.

Also, the introduction of programs like room service ordering for patients and mobile ordering options reflects a solid understanding of modern consumer expectations, further enhancing the overall experience and convenience.

Operational Efficiency Meets Patient Safety

One of the standout advantages of this centralized platform is its integration with the Electronic Health Record (EHR) system. This ensures that meal plans are tailored to individual dietary requirements and adjusted as patients progress through their care. The integration has significantly reduced food waste and operational inefficiencies with real-time updates on patient status.

Lisa Shoopman associate vice president of food and nutrition services at Baptist Health
Lisa Shoopman, Associate Vice President of Food and Nutrition Services at Baptist Health

The Broader Impact: Building a Reputation through Foodservice

The success of Baptist Health is not just about increased revenue and operational efficiency; it’s also about how strategic automation in foodservice can profoundly impact patient satisfaction and safety.

Providing quality meals that meet the diverse needs and preferences of patients is an integral part of the recovery process and overall hospital experience. This, in turn, can play a crucial role in a hospital’s reputation, influencing patient choices in the future.

The journey of Baptist Health in centralizing its foodservice operations serves as a compelling case for the potential of technology to transform this important aspect of hospital care.

As healthcare continues to evolve, embracing innovation in foodservice can lead to not only better patient experiences but also stronger financial performance and better operational efficiencies.


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Is your foodservice software helping you keep patients safe?

Read our case study on how Confluence Health improved patient safety and transformed operations with its move to CBORD.

How We Help Throughout Your Healthcare Campus

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Operate a lean, agile foodservice program with an integrated, leading-edge technology solution. Use smart tools for everything from menu and recipe planning to nutrition analysis, food production, inventory management, and more.

Retail & POS

Cards & Credentials

Add convenience to the workday by letting staff use their ID card or mobile credential throughout the hospital for purchases at your dining venues, gift shops, c-stores, vending machines, and more. Support social distancing, drive revenue, simplify break times, and improve satisfaction.

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Patient Nutrition

Manage the complexities of safely feeding patients with smart tools and leading-edge technology. Provide a personalized meal ordering experience that ensures compliance and patient safety for every meal you serve, every time.

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Simplify the way employees pay for meals, products, and services during the workday. Employees simply open an app on their mobile device and manage their account, use the app as a mobile ID, pay for purchases, place orders for food, and more.

Retail purchase

Retail & Point of Sale

Streamline and modernize your POS processes with the latest in hardware and software. Offer online ordering and payment options that support social distancing in all your food service, gift shop, and convenience store locations.

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Access & Security

Security and access control require a mix of precision and flexibility on a healthcare campus. Use one cohesive system for a complete view of your security operations, allowing you to monitor and manage all access, privileges, and transactions in real-time.