Healthcare eNews

Healthcare Connect Atlanta

CBORD is Coming to WellStar in Atlanta! Healthcare Connect is a one-day conference bringing together foodservice professionals from hospitals around your region. Meet with your peers and our CBORD team to discuss relevant industry topics ranging from: Mapping the customer experience Best practices for dealing with the growing list of allergens Patient expectations and innovation

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UGC 2019 Session Topics Survey

Please submit your ratings no later than Thursday, December 20, 2018. The Goal We invite members of the CBORD user community to help design our educational session offerings for the 2019 User Group Conference in Orlando, FL, October 20-23. Our goal is to provide the best educational experience possible at UGC 2019, and the first

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2018 Visionary Award: Banner Health

The Banner Health Patient Order Service Center (POSC) created an innovative centralized contact center using CBORD Room Service Choice® for 11 facilities handling over 1.4 million inbound calls. New standardization processes allow customers to have the same experience at any Banner facility they choose to visit. By maximizing CBORD tools and information available to the

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Open Call for Product Enhancements

Your Chance to Influence Future Product Development   All customers with a CBORD account login are invited to submit product enhancement suggestions starting September 10 and continuing until September 26, 2018. Each community member may submit up to 5 enhancement suggestions in each Product Group. Click “Like” on each enhancement suggestion you feel deserves attention—especially

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CBORD by the Numbers: Self-Service Meal Ordering

A recent study published in the Journal of Human Nutrition and Dietetics compared patients ordering meals via a paper menu (PM) to patients using an electronic Bedside Meal Ordering System (BMOS). Those using the BMOS saw a significant increase in receiving the food they ordered, as well as being able to choose food they liked.

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A Growing Body of Research Shows Meal Ordering Technology Improves Patient Intake

Three recently-published studies provide further evidence of the benefits achievable when hospitals employ technology in patient food service. CBORD innovations such as Room Service Choice and the CBORD Patient app are expected to play a larger role as hospitals begin to rethink how they receive and deliver patient meal orders. It is now becoming evident

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The Mater Hospital Honoured for New Meal Time Initiative Which Raised Patient Satisfaction Scores by 20%

The Mater Hospital from the St Vincent’s Health Australia group was honoured for its service to patients at the inaugural Healthcare Asia Awards held in Singapore. The hospital won two awards at the event on May 23, 2018, the Facilities Improvement Initiative of the Year and the Service Delivery Innovation Initiative of the Year. The

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Nominate and Celebrate Excellence at UGC 2018

Each year a single individual and two organizations are honored for their creativity and positive contribution to the CBORD user community. The open call for nominations begins April 10, 2018. Nominations will be accepted through May 1, 2018. Nominate an organization or one of your peers today for a CBORD Excellence Award: The Visionary Award

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2018 HIMSS Report: Valuable Takeaways from this Important Conference

CBORD team members returned from HIMSS bursting with energy from this exciting healthcare technology conference. Our representatives met with healthcare professionals in the Intelligent Health Pavilion where we showcased existing and emerging foodservice technologies. Our Innovation Theater presentation with TVR Communications on improving the patient experience was eagerly received, and our resident dietitian Clare Hicks

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CBORD Patient and the Hospital Experience

How can an app improve the experience of both patients and staff? CBORD® PatientTM enables self-service meal ordering using a patient's own device—or any hospital-approved mobile device—connected to CBORD foodservice and nutrition systems to maintain diet order safety. Let's take a look at how this might impact everyone in a hospital community. Get More Details

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CBORD Patient App Impacts Everyone in the Hospital Community

The CBORD® PatientTM app is the next innovation in food and nutrition technology designed to transform patient meal ordering and get hospitals of all sizes to rethink their foodservice operations. CBORD Patient enables self-service meal ordering using a patient's own device—or any hospital-approved mobile device—connected to CBORD foodservice and nutrition systems, maintaining diet order safety

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CBORD by the Numbers: Trends in Hospital Retail

Retail operations are expanding in most hospitals. Foodservice Direcor Magazine reported these results in their 2016 Healthcare Census. Are they still true today? Tell us what ideas your organization is working on by responding to our 3-question survey. Request a Demo of Appetize POS How can a better POS system boost revenues? Request a Demo

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Hospital IT Teams Get a New Partner

Did you know CBORD offers services to help local IT teams optimize our systems? We asked Director of Managed Services Scott Radloff about his team and the new CBORD® Monitor ServiceTM. Tell us about the Managed Services team and what you do for CBORD customers. Our team of experts help customers streamline the adoption of

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Survey Reveals Technologies Healthcare Professionals Seek

In our last Healthcare eNewsletter, we offered a short survey about how CBORD users get new ideas about foodservice and nutrition technology. While the results may not be surprising, they do reveal some of the advancements healthcare professionals see in the future of foodservice technology. Technologies Anticipated When we asked, "What technologies in healthcare foodservice

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How Dietitians are Shaping Future Technology, and You Can Too

This article authored by Clare Hicks, RDN, first appeared in The Feed blog of Food & Nutrition Magazine, a publication of the Academy of Nutrition and Dietetics. Clare is a business analyst on the software development team at CBORD®. Look around any hospital, grocery store or school and it is obvious how fully integrated technology

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Game Changing Innovations to be Revealed at UGC 2017

Healthcare professionals attending CBORD’s annual User Group Conference later this month in Phoenix, AZ will be among the first to learn about our efforts to create an integrated platform linking new and existing capabilities into a seamless patron-centered experience. Last year at UGC, we said we would be focused on innovation, and this year we

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CBORD at the Cerner Health Conference

If you or someone from your hospital is attending the Cerner Health Conference, October 9–12, send them over to the CBORD® booth. We will show how nursing can import patient intake data directly into your Cerner system. Our interface supports the flow of data back to your Cerner system. Integrating the nutrition and meal intake

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Open Call to Submit Product Enhancement Suggestions

The CBORD® User Community has long been the driving force of product enhancements, and we invite all users to submit product enhancement suggestions. We receive feedback and product ideas through multiple channels including customer support, the sales and client development teams, the CBORD community Listservs, and during our annual User Group Conference. You can help

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CBORD Introduces Appetize: The Modern, Affordable Enterprise POS

New from CBORD: Appetize POS Solutions Appetize is a point of sale solution transforming how organizations manage and process customer transactions at scale, making it easy to start small and grow as needed. CBORD has partnered with Appetize to provide customers with an affordable, dynamic, and modern POS system to reimagine the way retail operates.

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CBORD by the Numbers: Addressing Hospital Malnutrition

Recent studies show one in three hospital patients in the U.S. enter the hospital malnourished and many of those patients go untreated. Dietitians have demonstrated that identifying these patients and improving their intake has a real impact. Mobile Intake® helps identify patients at risk by providing a way to easily record actual food consumption and

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CBORD Community Success Story: Madonna Rehabilitation Hospitals

Automate and Educate Madonna Rehabilitation Hospitals is a healthcare system headquartered in Lincoln, Nebraska with a new location in Omaha opened in October 2016. Jennifer Luhn, Madonna’s Director of Nutrition, and Erin Wolf, Diet Office Supervisor, shared their experience of implementing CBORD technology and discussed how it helped them meet the challenge of feeding a

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Don’t Miss Out! Register By September 8

Days are getting shorter! Book yourself a spot in the sunshine at the 2017 CBORD User Group Conference. Standard rates are in effect until midnight on September 8, after which late rates are available, but these do not include hotel accommodations. Full Conference Packages including hotel accommodations are limited. Register today to reserve your spot.

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Room Service Improves Nutritional Intake by 17%, Study Confirms

The Journal of the Academy of Nutrition and Dietetics has published the first-ever comprehensive peer-reviewed study confirming the room service model of patient food service improves nutritional intake. This research, conducted at the Mater Hospitals in Brisbane, Australia, also confirms room service boosts patient satisfaction scores while reducing plate waste and meal costs. The study

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Meet the Researchers at UGC 2017

Attendees of our 2017 User Group Conference in Phoenix, Arizona have a rare opportunity to meet researchers Sally McCray and Kirsty Maunder, leading authors of the groundbreaking new study Room Service Improves Nutritional Intake. Join Sally and Kirsty at a cocktail reception Monday evening at 6:00 p.m. They are visiting from Australia to present several

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CBORD by the Numbers: Room Service Yields Impressive Results

The Journal of the Academy of Nutrition and Dietetics has published the first-ever comprehensive peer-reviewed study confirming the room service model of patient food service improves nutritional intake. This research, conducted at the Mater Hospitals in Brisbane, Australia, also confirms room service boosts patient satisfaction scores while reducing plate waste and meal costs. How will

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CBORD and the Academy of Nutrition and Dietetics Agree: Food is Medicine

Today’s Dietitian Magazine presented its fourth annual Spring Symposium in New Orleans, May 21-24, 2017. CBORD® Team Members were in attendance taking part in educational sessions and networking opportunities to advance our understanding of the work of nutrition professionals from across North America. A Wide Range of Perspectives Attendees represented an array of practicing areas.

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Healthcare Professionals See the Benefits of CBORD Certification at UGC

Rhonda Prickett is a Senior Business Analyst in the IT Department at Cook Children's Health Care System in Fort Worth, TX. In her twenty years at Cook Children’s she has learned many skills to overcome the obstacles that come with the job. Some important skills were learned though certification classes at the CBORD® annual User

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Get Ready to Learn, Engage, and Network at UGC 2017

We are already excited about our User Group Conference at the Arizona Grand Resort & Spa in Phoenix, AZ. Get ready to learn from your peers, discover new technologies, and build your professional network. Sessions have been submitted and nominations for Excellence Awards are open. Save the Date Grab your calendar and a pen. CBORD's

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Pro Tip: Use Mobile Intake to Re-Engineer Your Menus

Are your menu items really satisfying patients and meeting their expectations? That's a question that is easy to answer if you take a close look at the information gathered every time your staff uses Mobile Intake®. Most organizations use Mobile Intake to monitor patient nutrition and to reduce costs due to food waste. Here's another

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Planning for New Nutrition Labels

In May 2016 the Food and Drug Administration (FDA) announced nutrition labels on all prepared and packaged food will get a make-over to be more transparent, more informative, and easier to understand. After having been delayed a few times, enforcement of federal menu labeling rules will begin on May 7, 2018. At CBORD®, we began

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