Healthcare Videos

Nutrition Education and the Patient Experience

A Number that Tells a Story Lisa Marker of Duke Raleigh Hospital shares a surprising impressive number—zero, as in zero unanswered concerns from both patients and nursing after switching to Room Service Choice® and Tray Monitor® from CBORD®. She anticipated an improved patient experience, but the nutrition information and education opportunities are a big win

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Odyssey Saves Hours of Transaction Time

A Number that Tells a Story Levi Devries of the University of Iowa Hospitals & Clinics tells the story of how his organization saved time and increased revenue using payroll deduction with Odyssey DirectTM from CBORD®. Transactions using Odyssey saves his organization thousands of hours of transaction time compared to cash or credit card transactions.

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2018 Visionary Award: Banner Health

The Banner Health Patient Order Service Center (POSC) created an innovative centralized contact center using CBORD Room Service Choice® for 11 facilities handling over 1.4 million inbound calls. New standardization processes allow customers to have the same experience at any Banner facility they choose to visit. By maximizing CBORD tools and information available to the

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CBORD Patient and the Hospital Experience

How can an app improve the experience of both patients and staff? CBORD® PatientTM enables self-service meal ordering using a patient's own device—or any hospital-approved mobile device—connected to CBORD foodservice and nutrition systems to maintain diet order safety. Let's take a look at how this might impact everyone in a hospital community. Get More Details

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The Center of Our Innovation

Imagining the Future, and Building for It Our aim is to create an experience for your students, your patients, your residents, your employees, which puts people at the center of innovation. Instead of being focused on things like locks and menus, we’re turning our focus to you and your customers. We're working on ways to

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Above & Beyond Award: Marcelinda Nickols, Kaiser Permanente

Marcelinda was there when the first CBORD system was installed at Kaiser, when it was a DOS system running on a single server under someone’s desk! Since then, she has taken a leadership role in promoting operational excellence across the entire Kaiser network. Realizing a need for multiple sites sharing the same master database to

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Visionary Award: Sutter Health Sacramento Sierra Region

Sutter Health had been operating with a non-select menu, which unfortunately produced too much plate waste. Foodservice leaders realized they had an opportunity to see significant cost savings, and provide patients with a better experience, if they could reduce this waste. They implemented bedside meal ordering using the Menu Select functionality of Room Service Choice,

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To the Point | Room Service Choice

There are many flavors of Room Service, all of which can boost patient satisfaction and wellness. Foodservice Directors choose the functionality that best fits their organizations, based on their unique needs. A recent study in the Journal of the Academy of Nutrition and Dietetics confirms the room service model of patient food service improves nutritional

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Room Service Study is Great News for Dietitians and Patients

Sally McCray, Director of Nutrition and Dietetics at Mater Group Brisbane, shares her excitement at the publication of the study she co-authored, Room Service Improves Nutritional Intake and Increases Patient Satisfaction While Decreasing Food Waste and Cost. Who wouldn’t be excited by those results? When hospitals switch to room service, patient intake goes up and

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On Technology’s Role in Nutrition

Kimberly Wright, Clinical Nutrition Manager at Scripps Health, discusses the role of technology in healthcare food service.

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