Healthcare Videos

Hotel-Style Room Service at the Prince Charles Hospital, Queensland

Excellent reporting on the benefits of hospital room service from 9 News in Queensland, Australia. Patients eat what they want, when they want at Prince Charles Hospital. The foodservice department processes 1,200 orders each day in their new call centre. Meals are delivered to patients within 45 minutes of ordering. Prince Charles Hospital invested over

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Nutrition Education and the Patient Experience

Lisa Marker of Duke Raleigh Hospital shares a surprising impressive number—zero, as in zero unanswered concerns from both patients and nursing after switching to Room Service Choice® and Tray Monitor® from CBORD®. She anticipated an improved patient experience, but the nutrition information and education opportunities are a big win for patients and staff alike.  

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Odyssey Saves Hours of Transaction Time

Levi Devries of the University of Iowa Hospitals & Clinics tells the story of how his organization saved time and increased revenue using payroll deduction with Odyssey DirectTM from CBORD®. Transactions using Odyssey saves his organization thousands of hours of transaction time compared to cash or credit card transactions.   What would it mean for

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2018 Visionary Award: Banner Health

The Banner Health Patient Order Service Center (POSC) created an innovative centralized contact center using CBORD Room Service Choice® for 11 facilities handling over 1.4 million inbound calls. New standardization processes allow customers to have the same experience at any Banner facility they choose to visit. By maximizing CBORD tools and information available to the

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CBORD Patient and the Hospital Experience

How can an app improve the experience of both patients and staff? CBORD® PatientTM enables self-service meal ordering using a patient's own device—or any hospital-approved mobile device—connected to CBORD foodservice and nutrition systems to maintain diet order safety. Let's take a look at how this might impact everyone in a hospital community.

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The Center of Our Innovation

Our aim is to create an experience for your students, your patients, your residents, your employees, which puts people at the center of innovation. Instead of being focused on things like locks and menus, we’re turning our focus to you and your customers. We're working on ways to integrate our wide array of solutions, from

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Above & Beyond Award: Marcelinda Nickols, Kaiser Permanente

Marcelinda was there when the first CBORD system was installed at Kaiser, when it was a DOS system running on a single server under someone’s desk! Since then, she has taken a leadership role in promoting operational excellence across the entire Kaiser network. Realizing a need for multiple sites sharing the same master database to

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Visionary Award: Sutter Health Sacramento Sierra Region

Sutter Health had been operating with a non-select menu, which unfortunately produced too much plate waste. Foodservice leaders realized they had an opportunity to see significant cost savings, and provide patients with a better experience, if they could reduce this waste. They implemented bedside meal ordering using the Menu Select functionality of Room Service Choice,

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To the Point | Room Service Choice

There are many flavors of Room Service, all of which can boost patient satisfaction and wellness. Foodservice Directors choose the functionality that best fits their organizations, based on their unique needs. A recent study in the Journal of the Academy of Nutrition and Dietetics confirms the room service model of patient food service improves nutritional

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Room Service Study is Great News for Dietitians and Patients

Sally McCray, Director of Nutrition and Dietetics at Mater Group Brisbane, shares her excitement at the publication of the study she co-authored, Room Service Improves Nutritional Intake and Increases Patient Satisfaction While Decreasing Food Waste and Cost. Who wouldn’t be excited by those results? When hospitals switch to room service, patient intake goes up and

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On Technology’s Role in Nutrition

Kimberly Wright, Clinical Nutrition Manager at Scripps Health, discusses the role of technology in healthcare food service.

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One CBORD Award: Aurora Health Care

For their service of all communities in eastern Wisconsin and northern Illinois, Aurora Health Care effectively standardized, organized, and streamlined the use of CBORD systems across their hospital system. This standardization across their 15 hospital facilities has provided great accountability, boosted sales, and, most importantly, improved the experiences of both patients and customers.

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On Reorganizing Dining Services

Gary Sullivan, HealthShare in New South Wales, discusses food service reorganization and how technology and CBORD systems facilitated their organizational improvements.

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To the Point | Room Service Concero

Room Service Concero connects your Room Service Choice software to your hospital's in-room entertainment devices to empower your patients and improve satisfaction.

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To the Point | Mobile Intake: Ending Hospital Malnutrition

Intervening and caring for malnutrition has a powerful impact on outcomes. Mobile Intake is here to help.

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To the Point | Tray Monitor

Your hospital's on-demand room service operation requires you to know when trays are delivered and when they need to be picked up. Tray Monitor can help.

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CBORD Visionary Award: HealthShare New South Wales

HealthShare NSW is the single largest public sector shared services organization in Australia and serves more than 65,000 patient meals a day at 150 hospitals. We are honored to give this award to this organization for their strategic use of CBORD systems to use reports and data analytics to enhance efficiency in their food service

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CBORD Visionary Award: Mater Private Hospital Brisbane

Putting patients first requires more than world-class clinical care, so Mater Private Hospital Brisbane had the idea to take quantifiable data to demonstrate how Room Service Choice® would elevate the patient experience and nutritional intake, while minimizing cost, plate waste, and patient risk.

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One CBORD Award: Children’s Medical Center of Dallas

Children's Medical Center of Dallas was honored with the 2015 One CBORD award for their implementation of several CBORD systems, including Foodservice Suite®, Nutrition Services Suite®, and GET FundsTM. As Children's Medical Centers’ success has grown, CBORD has had the privilege to watch how their organization has evolved into a first class food service operation,

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One CBORD Award: Mercy Health

Mercy Health successfully implemented both Nutrition Service Suite® and Odyssey PCS™ cashless solutions across the hospital network. In addition, the team implemented Room Service Choice® at 19 facilities and is now able to use one consolidated call center to take patient meal orders from hospitals across the state.

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Greenville Health System Proves Invaluable in Design of Room Service Choice

Kimberlee Davis and the food service team at Greenville Health System (Greenville, SC) recently beta-tested CBORD's Room Service Choice program. The Greenville team provided invaluable feedback that helped create the most robust and user-friendly program in the industry.

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The Center of Our Innovation

Imagining the Future, and Building for It Our aim is to create an experience for your students, your patients, your residents, your employees, which puts people at the center of innovation. Instead of being focused on things like locks and menus, we’re turning our focus to you and your customers ...
Read More

Above & Beyond Award: Marcelinda Nickols, Kaiser Permanente

Marcelinda was there when the first CBORD system was installed at Kaiser, when it was a DOS system running on a single server under someone’s desk! Since then, she has taken a leadership role in promoting operational excellence across the entire Kaiser network. Realizing a need for multiple sites sharing ...
Read More

Visionary Award: Sutter Health Sacramento Sierra Region

Sutter Health had been operating with a non-select menu, which unfortunately produced too much plate waste. Foodservice leaders realized they had an opportunity to see significant cost savings, and provide patients with a better experience, if they could reduce this waste. They implemented bedside meal ordering using the Menu Select ...
Read More

Room Service Study is Great News for Dietitians and Patients

Sally McCray, Director of Nutrition and Dietetics at Mater Group Brisbane, shares her excitement at the publication of the study she co-authored, Room Service Improves Nutritional Intake and Increases Patient Satisfaction While Decreasing Food Waste and Cost. Who wouldn’t be excited by those results? When hospitals switch to room service, ...
Read More

On Technology’s Role in Nutrition

Kimberly Wright, Clinical Nutrition Manager at Scripps Health, discusses the role of technology in healthcare food service ...
Read More