CBORD

Job Opportunities @ CBORD - Product Support/Testing

Where talent and teamwork produce inspired results.

Product Support/Testing
Technical Support Specialist I - Canton, Ohio
This position is located in Canton, OH.

Provides technical support to clients via the telephone, internet and/or email, answering questions on function and usage. Serves as primary support liaison between CBORD and the client. Communicates with support center staff regarding product issues, including the escalation of undocumented or unknown issues. Possesses excellent knowledge of CBORD products. Operates under general supervision.
Qualifications: Bachelor’s degree in business applications areas or computer science; or comparable experience in IT related field including knowledge of hardware, operating systems and networking. Experience in help desk/technical support or related experience. Typically requires two to five years of customer support experience. Experience with computers and Microsoft software including Word, Excel, and Outlook. Experience with major industry RDBMS with emphasis on Oracle.
Travel: Minimal
Technical Support Specialist I (Two positions)
This position is located in Ithaca, NY.

Provides technical support to clients, answering questions on function and usage of product via the telephone, internet and/or email. Serves as primary support liaison between CBORD and the client. Communicates with support center staff regarding product issues, including the escalation of undocumented or unknown issues. Operates under moderate supervision. 12 months to three years of product support experience and knowledge of CBORD products is a plus.
Qualifications: Bachelors degree and 12 months - 3 years experience with customer service, technical support and/or implementations preferred. Experience working with DBMS and SQL is strongly preferred. Successful candidates will possess strong analytical, and communication skills, along with extensive experience with Windows operating systems and applications. This is an entry level position and the salary aligns to it.
Travel: Negliable


Job Listings Last Revised Tuesday April 22, 2014

The CBORD Group is a progressive, industry leading business which develops computer information systems for the administration of onsite food service, housing, access and privilege controls, and related auxiliary functions.

The CBORD Group, Inc. is an Equal Opportunity Employer - EEO/AA M/F/Vet/Disability

Please send your resume and cover letter through one of the following methods:

  Email: jobs@cbord.com
Fax: 607.257.1902
Mail: The CBORD Group, Inc.
Attn: Lisa Patz
Human Resource Dept.
61 Brown Road
Ithaca, NY 14850
If you need an accommodation in order to fill out our application, please contact Mary Kay Marks, Recruiting Manager, at 607.257.2410, ext. 2341, mkm2@cbord.com and we will work with you to make the appropriate arrangements.

Please no 'walk-ins' allowed—you must schedule an interview in advance.

The CBORD Group offers a full range of benefits.

Did you know? Ithaca, NY was ranked No. 1 among small towns as the most secure place to live in 2011.