Mobile Credentials: Everything You Need to Know to Get Started

Curious how to get started with mobile credentials? Keep reading for all the details! 

In today’s fast-paced, tech-driven world, the expectations for campus functionality and student experience are higher than ever. Enter mobile credentials — the modern solution that empowers your campus card to serve not just as identification but also as a key to physical access and a tool for payments both on and off campus. By integrating mobile credentials, you streamline your auxiliary services into a comprehensive environment, establishing your campus as a connected, tech-forward hub. 

Imagine a single, seamless solution that integrates all your campus needs: 

  • Identification: The ability to use your phone as your campus ID
  • Access Control: Gain entry to residence and dining halls, academic buildings, campus events, and more
  • Payments: Purchase meals, books, and other essentials without cash or cards

With mobile credentials, these conveniences become a reality. Your campus community can enjoy frictionless access to services and amenities, enhancing the overall student experience. 

Where Can Mobile Credentials Be Used? 

Mobile credentials can be implemented across a wide range of campus services and locations: 

  • Dining 
  • Residence halls
  • Attendance
  • Parking
  • Campus events
  • Gym
  • Laundry
  • Bookstore
  • Off campus
  • Library
  • Vending
  • Printing
 

How to Begin Your Mobile Credential Project  

The mobile credential journey involves several key milestones and phases. Here is a brief guide with each step: 

1. Use Case Assessment and Card System Evaluation 

We begin by understanding how mobile credentials can best serve your campus needs. This involves evaluating your current card systems to identify strengths and areas for improvement. We’ll work together to assess the different use cases where mobile credentials can be implemented, such as the library, laundry, and printing, to ensure a comprehensive understanding of the benefits and requirements. 

2. Connected Campus Roadmap 

Our implementation team will work with you to develop a strategic plan that outlines the integration of mobile credentials across campus services. This roadmap should detail timelines and resources needed for the project. It should also name key stakeholders and outline their roles and responsibilities. This roadmap serves as a blueprint for the entire project, ensuring all aspects are considered and aligned with the campus’s vision. 

3. Quote and Description of Services 

You will obtain a detailed proposal from potential vendors that includes a comprehensive description of the services offered. This quote should cover the costs associated with implementing mobile credentials, including hardware, software, and any added services. 

4. Apple/Google Participating Provider Agreement and Partner Hub Access 

Agreements with Apple and Google will involve completing necessary paperwork, assessments, and fulfilling any technical requirements set by these companies. You will gain access to Apple’s Portal called PartnerHub for resources, including documentation and best practices to guide your implementation process. 

5. Build, Test, and Pilot 

We’ll help you update any infrastructure as needed to support mobile credentials. This includes configuring your Physical Security Systems (PCS) to integrate with mobile technology and installing the necessary hardware and software components. CBORD will ensure that all systems are compatible and capable of supporting the increased demands of a mobile credential system. 

CBORD will secure the necessary approvals from campus administration and any other relevant authorities to move forward with each phase of the project. This includes gaining consent to make changes to infrastructure, testing new systems, and piloting the project with a select group of users. 

Thorough tests with a sample of readers are crucial to find and address any technical issues before your pilot and full-scale launch. Testing the system in various scenarios will ensure reliability and performance. 

Monitoring your pilot group for at least 30 days will ensure that everything is functioning correctly, and that the student experience is optimized. You’ll be encouraged to gather user feedback and make the necessary adjustments based on their experiences and suggestions. The pilot phase helps to fine-tune the project and ensure it meets the needs of the campus community. 

6. Launch Day (Go-Live)! 

The last step is to launch mobile credentials campuswide with a comprehensive marketing campaign! You’ll work with a member of the CBORD marketing team throughout the project and will have all the tools needed to promote the new system through various channels, including print materials, campus announcements, social media, and more. CBORD will also provide training and support to ensure a smooth transition for all users.  

Overcoming Obstacles 

As with any major project, challenges may arise. Common obstacles include technical issues, which can be mitigated by ensuring robust testing and pilot phases to find and address problems early. User adoption is another potential hurdle, but a thorough marketing campaign can encourage students and staff to embrace the new change. Also, infrastructure compatibility can pose challenges, but working closely with your project partners ensures a seamless integration with all existing systems. By anticipating these challenges and planning strategically, your mobile credential project can achieve a smooth and successful implementation. 

Upgrading mobile credentials is a significant step toward creating a more efficient, sustainable, and connected campus. By partnering with CBORD, you can navigate the journey from planning and implementation to piloting and launching, ensuring a smooth transition and a positive impact on your campus community.  

Embrace the future of campus convenience and make your campus a tech-forward leader with CBORD mobile credentials! 

Interested in learning more?

Contact our higher education sales team today and get ready to launch mobile credentials! 

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How We Help Throughout Campus

Card and Credentials

Cards & Credentials

Campus IDs and credentials are at the center of college life. They serve as identification, provide physical access to buildings and rooms, and enable payments on and off campus. Accelerate your card program with on-premise and cloud-based options.

Access and Security

Access & Security

Physical safety is top of mind for everyone on campus. Enable your security staff to control and monitor who has access to buildings at which times, automatically grant or revoke privileges, and remotely lock down buildings during an emergency.

Housing

Foodservice

Operate a lean foodservice program with an integrated technology solution. Use smart tools for menu planning, food production, and continuous evaluation to maintain a strong dining program.