Planning for Changes to Your Program

How does your program need to change before the 2019-2020 academic year?

Does your system have what it takes to deliver your wish list items, your differentiators, and the exceptional experience your customers deserve?

Scott Radloff, director of managed services, explains how his team can help your team prepare for the next academic year.

Planning Changes Everything

Like many of you, I have small children. Yes, it’s an odd place to start an article about higher ed program improvements, but bear with me.

All through the month of December my oldest was utterly obsessed with documenting his desires. My wife and I found slips of paper and occasional graffiti throughout our house proclaiming the longings of his little heart.

Superficially, it was cute. Children have quite a knack for bringing us out of our busy adult headspaces and back down to earth. The interesting thing I learned through my conversations with him is that he wasn’t simply listing his holiday hopes.

He was planning.

Questions to Help Start Your Plan

You also need a plan. Chances are pretty good that you got here by clicking on a question, “How does your program need to change before the 2019-2020 academic year?” Questions like this are a good way to start. Here are a few more:

    “What’s on your wish list?”
    “How will your program differentiate itself?”
    “How can you improve the experience for each of your end users before the start of the fall semester?”

Focus on Your Customers

In 2017 CBORD announced its “Pivot to the Patron” initiative. Our commitment was to fundamentally change the way your customers interact with the services provided by CBORD systems. Since then, we’ve been aggressively developing and launching new features to make good on our promise.

It’s 2019, and I’m pleased to say that we’ve made significant progress. We’re reaching more people than ever and we’re changing the landscape of campus card programs with each deployment. We want our customers to be positioned to deliver a tailored experience to each of their customers.

So, here’s where I ask you for something. I’d like you to consider the questions above in the context of these key system elements:

  • Stability—Your system is consistently able to deliver currently configured features.
  • Scalability—Your system is ready to take on new challenges and grow to meet increasing demand.
  • Recoverability—You can restore your system in the event of a disaster.
  • Functionality—Your system can deliver services that will thrill customers and improve operations.
  • Resource Availability—You have people with the time and expertise to define and deliver impressive services within your budget.

Does your system have what it takes to deliver your wish list items, your differentiators, and the exceptional experience your customers deserve?

How does your program need to change before the 2019-2020 academic year?

We Want to Help

Whatever you’re planning, CBORD is ready, willing, and able to get things moving forward.

Our services have matured and developed alongside our products, and we want to help you achieve your goals. The mission of the CBORD Professional Services is to do exactly that: help you plan, prioritize, and deliver program changes to fulfill your goals.

Contact us today to start your plan.

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