Quickfire Q&A Featuring Orlando Health & GET

GET® is CBORD's online account management and mobile ordering platform that is used in hospitals all over the country. We asked Sue Windbigler, the District Manager for AVI Foodsystems, Inc.® at Orlando Health, three quick questions about her hospital's use of GET.

Background

Orlando Health is a private, not-for-profit healthcare network based in Orlando, Florida. The hospital implemented GET in the spring of 2013 because they were looking for a way for visiting staff members to be able to pay for meals without having to carry cash or a credit card.

Quickfire Q&A

How was GET received by your staff? Did they pick it up easily? Was there a learning curve?
It was well received since it gave non-team members another option to pay for meals. We were also able to give the choice to employed team members to use payroll deduct. The learning curve came into effect with our cashiers who had to get into the habit of asking customers if they were paying with GET or payroll deduct. There was also a learning curve with customers to sign up for the service. However, we designated one person to assist anyone in signing up for GET.

How did you get the word out about GET (i.e., marketing initiatives)?
We worked with the marketing department to advertise on the hospital's intranet system. Managers also presented at the physician meetings to inform them of the option. In addition emails were sent to all the physicians. The various payment options in the retail operations were also discussed at new hire orientation.

Have there been any unexpected benefits of GET?
Non-team members who used a credit card did not receive the same employee discount as those using payroll deduct. Now anyone using GET also gets the full employee discount.