Learning Subscription

Customer FAQ

Learning Subscription Frequently Asked Questions

Ever wonder what is included in our product learning subscriptions?

Below you’ll find a detailed look at the learning subscriptions we offer, courses included with each subscription, along with key takeaways. Some learning subscriptions provide learning checks, exercises, certifications, and access to instructor-led trainings (ILTs).

Food Production Learning Subscriptions

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    Foodservice Suite (FSS) Learning Subscription

    An FSS Learning Subscription provides self-paced instruction for using FSS and includes 70 educational videos, learning checks, exercises, and access to Instructor-led sessions.

    Key takeaways from the learning subscription
    Learn how to setup and use FSS for: Item and Recipes, Service Menus, Inventory, Ordering, and Requisitions.

    Learning checks, exercises, certifications, ILTs included
    FSS Learning Subscription includes Learning Checks, Exercises, and access to ILTs

    Bottom line?
    From a complete training path to a quick reference as well as access to ILTs, the FSS Learning Subscription provides all that you need to fully leverage your system.

    eLearning libraries included in the subscription resource
    BarTender, FSS eLearning, Menu Display Interface eLearning, FSS Floor Stock eLearning, NetMenu ETM eLearning, Data Analytics eLearning, ETM Classic eLearning, AutoMate eLearning, Mobile Inventory eLearning, EventMaster, NetCatering eLearning

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    NetMenu Food Production Learning Subscription

    A NetMenu Learning Subscription provides self-paced instruction for using NetMenu and includes over 140 educational videos, learning checks, exercises, and access to ILTs.

    Key takeaways from the learning subscription
    Learn how to setup and use NetMenu for: Item and Recipes, Nutrition, Service Menus, Inventory, Ordering, Requisitions, Reporting, and Central Distribution

    Learning checks, exercises, certifications, ILTs included –
    NetMenu Learning Subscription includes Learning Checks, Exercises, and access to ILTs

    Bottom line?
    From a complete training path to a quick reference as well as access to ILTs, the NetMenu Learning Subscription provides all that you need to fully leverage your system.

    eLearning libraries included in the subscription resource
    BarTender, NetMenu, Menu Display Interface, CBORD Data Analytics, NetMenu ETM, Mobile Inventory, Menu Display Interface, Central Distribution, Floor Stock, EventMaster, NetCatering eLearning

Patient Meal Management Learning Subscriptions

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    Nutrition Service Suite (NSS) Patient Meal Management Learning Subscription

    NSS Learning Subscription Provides self-paced instruction for using NSS and includes more than 180 videos, learning checks, exercises, and access to live Instructor Led Training Sessions (ILTs)

    Key takeaways from the learning subscription
    Learn how to setup and use parts of NSS including key settings, the Card File, the Meal Food List, Reports, and Room Service Choice.

    Learning checks, exercises, certifications, ILTs included
    NSS Learning Subscription includes Learning Checks, Exercises, and access to ILTs

    Bottom line?
    From a complete training path to a quick reference as well as access to ILTs, the NSS Learning Subscription provides all that you need to fully leverage your system.

    Other eLearning libraries included in the subscription resource
    BarTender, NSS eLearning library, FSS eLearning, Menu Display Interface eLearning, Room Service Choice eLearning, FSS Floor Stocks eLearning, NetMenu ETM eLearning, Data Analytics eLearning, ETM Classic eLearning, AutoMate eLearning, Tray Monitor eLearning, EventMaster, NetCatering eLearning

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    NetMenu Patient Meal Management Learning Subscription

    NetMenu Patient Meal Management Provides self-paced instruction for using NetMenu and Room Service choice and includes more than 100 educational videos, learning checks, exercises, and access to live Instructor Led Training Sessions (ILTs)

    Key takeaways from the learning subscription
    Learn how to set up and use SaaS Room Service Choice or NetMenu Patient Meal Management (depending on implementation), from creating Items and planning menu cycles in NetMenu to utilizing the Room Service Choice App to take patient selections

    Learning checks, exercises, certifications, ILTs included
    NetMenu Patient Meal Management Learning Subscription includes Learning Checks, Exercises, and access to ILTs

    Bottom line?
    From a complete training path to a quick reference as well as access to ILTs, the NetMenu Patient Meal Management Learning Subscription provides all that you need to fully leverage your system

    eLearning libraries included in the subscription resource
    BarTender, SaaS Room Service Choice eLearning Library or NetMenu Patient Meal Management (depending on implementation), EventMaster, NetCatering eLearning

Senior Living Learning Subscriptions

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    NetMenu Tray Ticket Learning Subscription

    NetMenu TrayTicket Learning Subscription Provides self-paced instruction for using NetMenu and includes more than 70 educational videos, quick guides, and access to live Instructor Led Training Sessions (ILTs)

    Key takeaways from the learning subscription:
    Learn how to setup and use NetMenu TrayTicket including Clinical Settings, Resident Management, Resident Reports, Cycle Menu Planning, Selections, and Item Maintenance

    Learning checks, exercises, certifications, ILTs included:
    NetMenu TrayTicket Learning Subscription and access to ILTs

    Bottom line?
    From a complete training path to a quick reference as well as access to ILTs, the NetMenu TrayTicket Learning Subscription provides all that you need to fully leverage your system.

    Other eLearning libraries:
    Tray Ticket eLearning, Selective Dining eLearning, NetCatering eLearning

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    NetMenu Tray Card Learning Subscription

    NetMenu TrayCard Learning Subscription Provides self-paced instruction for using NetMenu and includes dozens of educational videos, quick guides, and access to ILTs.

    Key takeaways from the learning subscription:
    Learn how to setup and use NetMenu TrayCard including Clinical Settings, Resident Management and Resident Reports.   

    Learning checks, exercises, certifications, ILTs included:
    NetMenu TrayCard Learning Subscription and access to ILTs

    Bottom line?
    From a complete training path to a quick reference as well as access to ILTs, the NetMenu Tray Card Learning Subscription provides all that you need to fully leverage your system.

    Other eLearning libraries included in the subscription resource
    TrayCard eLearning, NetCatering eLearning

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    NetMenu Planner Learning Subscription

    NetMenu Planner Learning Subscription Provides self-paced instruction for using NetMenu and includes educational videos, quick guides, and access to ILTs.

    Key takeaways from the learning subscription
    Learn how to setup and use NetMenu TrayTicket and NetMenu Planner including Clinical Settings, Resident Management, Resident Reports, Purchasing Reports, Production Reports, Cycle Menu Planning, and Item Maintenance (including nutrition and recipes).

    Learning checks, exercises, certifications, ILTs included
    NetMenu Planner Learning Subscription and access to ILTs

    Bottom line?
    From a complete training path to a quick reference as well as access to ILTs, the NetMenu Planner Learning Subscription provides all that you need to fully leverage your system.

    Other eLearning libraries included in the subscription resource
    Tray Ticket eLearning, NetMenu eLearning, Selective Dining eLearning, NetCatering eLearning

Card Systems for CS Gold Learning Subscriptions

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    GET for CS Gold Learning Subscription

    Includes the following

    Part 1: Patron Website/Mobile App

    The GET Website for CS Gold (GET Part 1) eLearning is a 1-hour online self-paced training that is designed to guide you through the key features of the GET Platform.  This course focuses on how your “patrons” use GET and also provides your administrators/staff with an understanding of the different areas/options that you will need to configure.  After watching this eLearning series, be sure to watch the GET Admin Site for CS Gold (GET Part 2) eLearning to learn about GET configuration, running of reports/logs, reconciliation, and much more

    Part 2: Admin site

    The GET Admin Site for CS Gold (GET Part 2) eLearning is a 3-hour online self-paced training.  This course is designed for GET administrators/staff who need to configure and maintain GET for a CS Gold system.  Topics such as configuring merchant information, creating menus, viewing orders, managing deposits, running logs/reports/exports, reconciliation, photo review process, customizing GET, configuring GET, and user management are all discussed within this course.  Prior to watching this eLearning series, be sure to watch the GET Website for CS Gold (GET Part 1) eLearning.        

    Part 3: Reservations

    GET Reservations for CS Gold is a 45 minute online self-paced training.  This course is designed for administrators and staff who need to understand how GET Order (GET Food) can be used for the purpose of reservations within GET.  Topics such as reservations blocks, reservation zones, configuring merchants and menus for reservations purposes, and changing the default wording of GET to accommodate reservations is discussed within this course.  

    Part 4: Rewards

    GET Rewards for CS Gold is a 95-minute online self-paced training.  This course is designed for administrators who need to configure a “patron loyalty program” within GET.  A GET Rewards program provides rewards to patrons through points and/or levels of points accumulated for patron actions.  Basically, a program where patrons are eligible to earn points and gain rewards for their activities and/or transaction purchases.  Topics such as using GET Rewards, Reward Tracks, Point Accumulation Rules, Rewards Levels, Experience Points, Reward Points, Reward Redemption Options, and detailed configuration options are all discussed within this course.  

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    NEXTEP Learning Subscription

    This video set serves as a resource and complement to other training and is designed to provide review and guidance in working with NEXTEP.   The set consists of short, task-focused videos that cover various features and functions of the NEXTEP system. 

    Topics include: dashboard, menus, accounts, promotions, order history, reports, employees, point of sale operations, system functions and diagnostics.   Note that some components of the course are still in development.

    Key takeaways from the learning subscription:

    Provides on-demand and guidance covering key tasks in using NEXTEP.

    Learning checks, exercises, certifications, ILTs included:
    Several modules contain quick learning checks.  Once the courseware is complete, a comprehensive knowledge check will be available.

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    Oracle MICROS RES 3700 for CS Gold Learning Subscription

    This is a self-paced instruction in the use of Oracle MICROS RES 3700 for CS Gold and includes nine (9) individual modules by topic.

    Key takeaways from the learning subscription
    Learn  essential skills needed to maintain an organized  Menu Item database, add, and edit Employee records, program POS touchscreens, operate your POS terminals, and generate sales and product movement reports.

    Learning checks, exercises, certifications, ILTs included
    This eLearning contains guided demonstrations in the execution of common tasks such as adding a Menu Item, adding an employee record, programming SLU keys, and placing them on a touchscreen, and balancing RES3700 to CS Gold.

    Bottom line?
    You may consider this a complete course in the basic operation and maintenance of your RES 3700 POS system.  Use it as a comprehensive training tool or to address specific topics as the need arises.  

    eLearning libraries included in the subscription resource

    • Oracle Micros RES 3700 for CS Gold eLearning
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    CS Gold Learning Subscription

    A CS Gold Learning Subscription provides self-paced instruction for using CS Gold modules and features.

    Key takeaways from the learning subscription
    Learn essential skills needed to maintain and configure a CS Gold system. 

    Learning checks, exercises, certifications, ILTs included
    Different classes are available on a variety of topics.  Each course includes a certificate of attendance upon completion.  A variety of courses will be offered for different levels of users.

    CS Gold Learning Subscription – Course Navigation -Start here as your first course.

    Learn how to navigate courses and print your certificates of completion.

    CS Gold Basic Operations Course (Web) – Part 1: Patron Accounts

    Learn about the Patron Lookup module within CS Gold WebManager/Admin Web.  The Patron Lookup module is used to manually view, add, modify, assign/unassign, and delete CS Gold patron account information.  This course is typically viewed by users who work heavily with patrons and their patron accounts.  After completing this course, you will be able to answer questions for patrons regarding their accounts, make any necessary changes, and have a solid understanding of the different areas found within a CS Gold patron account.  This course is recommended for anyone using the web to work with CS Gold patron account information. 

    COURSE LENGTH: 3 hours

    CS Gold Basic Operations Course (Web) – Part 2: Reports

    Learn about CS Gold reporting within WebManager/Admin Web.  The Ad-Hoc Reports, Stored Reports, and Metrics Dashboard modules are all covered during this course.  This course is intended for anyone whose daily operations require CS Gold reporting. After completing this course, you will have a solid understanding of accessing, running, and viewing CS Gold reports and data.   

    COURSE LENGTH: 1 hour     

    CS Gold Basic Operations Course (Client App/GUI) – Part 1: Patron Accounts

    Learn about the Patron Lookup module within the CS Gold Client Application (GUI). The Patron Lookup module is used to view, add, modify, assign/unassign, and delete CS Gold patron account information. This course is typically viewed by users who work heavily with patrons and their patron accounts. After completing this course, you will be able to answer questions for patrons regarding their accounts, make any necessary changes, and have a solid understanding of the different areas found within a CS Gold patron account. This course is recommended for anyone using the CS Gold Client Application (GUI) to work with CS Gold patron account information.

    COURSE LENGTH: 3 hours

    CS Gold Basic Operations Course (Client App/GUI) – Part 2: Reports

    Watch this eLearning to learn about running CS Gold Reports within the CS Gold Client Application (GUI).  This course is intended for anyone whose daily operations require CS Gold reporting. After completing this course, you will have a solid understanding of accessing, running, and viewing CS Gold reports and data.

    COURSE LENGTH: 45 minutes      

    CS Gold Automating Tasks (Batch Queue)

    The CS Gold Automating Tasks (Batch Queue) course discusses automating specific jobs/tasks within the CS Gold system. You will learn how to create jobs using the Batch Queue Manager within WebManager/Admin Web, using Batch Queue Manager within the CS Gold Client Application (CS Gold GUI), and using command line switches for jobs and tasks.  You will learn how to create, start, pause/resume, suspend/stop, and reset “Batch Queues” and “Batch Queue Jobs.”  Topics such as exploring log files, verifying Batch Queue is running, starting Batch Queue if it is not running, understanding system environment variables, understanding the CS Gold Environment Command File, and much more are discussed within this course.  The course will also walk through many examples of Batch Queue Jobs (such as vending meal plans, setting svc plan balances to 0, setting svc plan balances to a specific amount, increasing/decreasing svc plan balances, moving/copying files, zipping files, inserting/updating/deleting of CS Gold information, exporting of data from CS Gold, and the automating of CS Gold imports).

    COURSE LENGTH: 3 hours

    Entrust Instant ID Card Issuance -Integration to CS Gold (TruCrendential)

    The Entrust Instant ID Card Issuance Integration to CS Gold (TruCredential) course is an online self-paced training that is designed to guide you through the key features of the Instant ID system and integration to CS Gold.  This course focuses on using CS Gold WebManager for card enrollment and issuance, using the Entrust Instant ID (TruCredential) Software to design Card Credentials/Workflows/Field Connections, and web card configuration in CS Gold.

    COURSE LENGTH: 90 minutes

    Anything that can highlight what they are getting out the LS
    Basic Operation and Administrator courses are offered within the subscription.

    eLearning libraries included in the subscription resource:
    eLearning Courses with Certificate of Completion for each.

Card Systems for Odyssey Learning Subscriptions

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    GET for Odyssey Learning Subscription

    Includes the following:

    Part 1: Patron Website/Mobile App

    The GET Website for Odyssey (GET Part 1) eLearning is a 1-hour online self-paced training that is designed to guide you through the key features of the GET Platform.  This course focuses on how your “patrons” use GET and also provides your administrators/staff with an understanding of the different areas/options that you will need to configure.  After watching this eLearning series, be sure to watch the GET Admin Site for Odyssey (GET Part 2) eLearning to learn about GET configuration, running of reports/logs, reconciliation, and much more.  

    Part 2: Admin site

    The GET Admin Site for Odyssey (GET Part 2) eLearning is a 3-hour online self-paced training.  This course is designed for GET administrators/staff who need to configure and maintain GET for an Odyssey system.  Topics such as configuring merchant information, creating menus, viewing orders, managing deposits, running logs/reports/exports, reconciliation, photo review process, customizing GET, configuring GET, and user management are all discussed within this course.  Prior to watching this eLearning series, be sure to watch the GET Website for Odyssey (GET Part 1) eLearning.

    Part 3: Reservations

    GET Reservations for Odyssey is a 45 minute online self-paced training.  This course is designed for administrators and staff who need to understand how GET Order (GET Food) can be used for the purpose of reservations within GET.  Topics such as reservations blocks, reservation zones, configuring merchants and menus for reservations purposes, and changing the default wording of GET to accommodate reservations is discussed within this course. 

    Part 4: Rewards

    GET Rewards for Odyssey is a 95-minute online self-paced training.  This course is designed for administrators who need to configure a “patron loyalty program” within GET.  A GET Rewards program provides rewards to patrons through points and/or levels of points accumulated for patron actions.  Basically, a program where patrons are eligible to earn points and gain rewards for their activities and/or transaction purchases.  Topics such as using GET Rewards, Reward Tracks, Point Accumulation Rules, Rewards Levels, Experience Points, Reward Points, Reward Redemption Options, and detailed configuration options are all discussed within this course.  

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    NEXTEP Learning Subscription

    This video set serves as a resource and complement to other training and is designed to provide review and guidance in working with NEXTEP.   The set consists of short, task-focused videos that cover various features and functions of the NEXTEP system.  Topics include dashboard, menus, accounts, promotions, order history, reports, employees, point of sale operations, system functions and diagnostics.  Note that some components of the course are still in development.

    Key takeaways from the learning subscription
    Provides on-demand and guidance covering key tasks in using NEXTEP.

    Learning checks, exercises, certifications, ILTs included
    Several modules contain quick learning checks.  Once the courseware is complete, a comprehensive knowledge check will be available.

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    Oracle MICROS RES 3700 Learning Subscription

    This is self-paced instruction in the use of Oracle MICROS RES 3700 POS for Odyssey and includes nine (9) individual modules by topic.  

    Key takeaways from the learning subscription
    Learn essential skills needed to maintain an organized Menu Item database, add, and edit Employee records, program POS touchscreens, operate your POS terminals, and generate sales and product movement reports.

    Learning checks, exercises, certifications, ILTs included
    This eLearning contains guided demonstrations in the execution of common tasks such as adding a Menu Item, adding an employee record, programming SLU keys and placing them on a touchscreen, and balancing RES3700 to Odyssey.

    Bottom line?
    You may consider this a complete course in the basic operation and maintenance of your RES 3700 POS system.  Use it as a comprehensive training tool or to address specific topics as the need arises.   

    eLearning libraries included in the subscription resource

    • Oracle Micros RES 3700 for Odyssey eLearning
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    Odyssey Learning Subscription

    An Odyssey Learning Subscription provides self-paced instruction for using Odyssey applications and features.

    Key takeaways from the learning subscription
    Learn essential skills needed to maintain and configure an Odyssey system. 

    Different sessions are available on a variety of topics. 

    Includes the following

    Getting Started
    The Getting Started sessions discuss an overview of Odyssey, Odyssey Direct, AdminWeb, and navigation of the Odyssey system.

    Patron Accounts
    Learn about patron accounts within Odyssey.
    Part 1: Patrons Overview and Patron Account Searching
    Part 2: Patron Account Detail

    Reports
    Odyssey Reports provide you with the necessary information you need from the Odyssey system. Learn how to select and run Odyssey Reports. You will learn how to filter your report criteria and save report results.

    Reconciliation
    Reconciliation is an important part of the Odyssey system. The Reconciliation sessions discuss the importance of Settle Drawer (Cash Drawer) Reconciliation, Location to Odyssey Reconciliation, and Odyssey Tender Reconciliation.

    Terminals
    The Terminals sessions discuss how to create and maintain new and existing terminals within the Odyssey system.  Watch these sessions to understand terminal functionality.

    System Settings
    System Settings include sessions that discuss many system settings and their importance to the Odyssey system.

    Managing Odyssey User Accounts
    The Managing Odyssey User Accounts sessions discuss how to create new Users and/or new User Groups within your Odyssey system. You will learn how to set permission privileges. Viewing a User’s activity (log) is also discussed within these sessions.

K-12 Software Learning Subscriptions

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    Horizon School Technology Learning Subscription

    A Horizon School Technology Learning Subscription provides self-paced instruction for using Back of House, Front of House, Central Distribution, Mobile Inventory, and includes over 140 educational videos, and learning checks.

    Key takeaways from the learning subscription
    Learn how to setup and use Back of House for: Item and Recipes, Nutrition, Service Menus, Inventory, Ordering, Requisitions, Reporting, and Central Distribution. Learn how to setup and use Front of House for Setting up Students and Teachers, Menus and Pricing, Credit & Debit card transactions, and Reimbursable Meals.

    Learning checks, exercises, certifications, ILTs included
    Learning Checks

    Bottom line?
    From a complete training path to a quick reference the Subscription provides all that you need to fully leverage your system.

    eLearning libraries included in the subscription resource
    Data Analytics, HST Back of House, HST Front of House, Central Distribution, Mobile Inventory

Point of Sale Learning Subscriptions

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    Oracle MICROS Simphony Learning Subscription [COMING SOON]


Security and Access Control Learning Subscriptions

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    CS Access Learning Subscription [COMING SOON]

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