Contact Support

Support Contact Information

  1. Contact us by phone
    NOTE: Urgent or critical support needs should always be phoned into CBORD Technical Support.
    For all CBORD Technical Support Teams:
    Call 1-844-GO CBORD (1-844-462-2673), Option 1
  2. Contact us via the Internet
    The CBORD Customer Portal provides immediate access to the Customer’s support activity at CBORD. The Customer can view the status of the site’s issues in real-time. The Customer can insert notes and additional technical information directly into cases, to share with Support Technicians.

Asia-Pacific Support
Support for all users of CBORD’s systems in Australia, New Zealand, and other Asia-Pacific nations.
Phone: 02 9325 5300

Billing Contact Information

Our email address is: billing at
To pay an invoice by credit card, please call 607.330.3932.

Form W-9,Request for Taxpayer Identification Number (TIN) and Certification

Certificate of Liability Insurance

Digital Marketing Questions

marketing at

1.844.GO.CBORD (1.844.462.2673)

The CBORD Group, Inc.
950 Danby Road, Suite 100C
Ithaca, NY 14850


Ithaca, New York

Ithaca, NY

The CBORD Group, Inc.
950 Danby Road, Suite 100C
Ithaca, NY 14850
Tel: 1.844.GO.CBORD (844.462.2673)

Duluth, GA

Duluth, GA

2850 Premiere Parkway, Suite 100
Duluth, GA 30097
Tel: 800.741.7100

Waco, TX

220 South 2nd Street, Suite 2C2
Waco, TX 76701
Tel: 844-462-2673


The CBORD Group, Inc.
781 Pacific Highway, Suite 301
Chatswood, NSW 2067 AUSTRALIA
Tel: 1800.497.031
Tel: 0800.449.749 (New Zealand)