2019 Educational Sessions
Our Session Selection Process
For our 40th year, we created a new process to design a program of UGC sessions reflecting the most-requested topics from CBORD users.
We invited all CBORD customers to participate in selecting topics for our 2019 program of educational sessions. We collected a list of suggested session topics in each of our major product groups. This list of topics resulted from:
- Feedback from past UGC attendees
- Direct submissions from CBORD customers
- Ideas from our vendor partners
- Input from CBORD employees
Session presenters from across our user community selected the topics they most wanted to present from the list of topics customers most wanted to see. Our goal is for UGC 2019 to be the most effective educational conference in our 40-year history.
Thank you to everyone who participated in this process!
Sample Sessions by Track
View a sampling of 2019 educational sessions below.
Learn how St. John Fisher College used ResCenter and MyResCenterWeb (Student Web) to streamline their damage billing process. This change streamlined the staff workflow, made the process more transparent to students, and improved reporting internally and to other campus partners.
Using Attributes in Room Selection
In this session, we will describe how we use attributes at East Carolina University to restrict access to a specific listing of rooms during the self-selection period for our Living Learning Communities on campus.
Alternate Methods to Read and Update HMS Odyssey Data
Reduce performance impacts on the Odyssey database in high use periods and make HMS Odyssey upgrades easier. Use web services to isolate your custom software and web pages from the Odyssey database. Enhance reporting options for HMS Odyssey data.
Using Check In/Out Data to Make Data-Informed Staffing Decisions
The College at Brockport collected three years of check in and out data and analyzed trends to help make data informed decisions related to both check in and check out. This data helped inform staffing levels for both move-in volunteers and helped create more intentional RA staffing at the start and end of the academic year. Come hear about how the data streamlined the check in process and helped boost customer service to our students.
Using Odyssey HMS for More than the Standard Application
Applying for housing or a meal plan, is that really the best you can do? This session will share how ERAU-Prescott has utilized Odyssey HMS for applications beyond the basic. Applications are used for housing extensions, single rooms, living communities, changes in meal plans and even reserving summer storage boxes. The session will provide an overview of the business process, walk through application creation and use in Odyssey, and what the student sees in ResCenter.
How to Build a Better-Looking Application for Housing Signups
Room Selection from the Student's Perspective
Setting Up Room Inspections for Success
Card and Credentials
Creating a Mobile Empire: Enhancing CBORD MobileID for Your School
This session covers how UAlbany styled Mobile ID to match the school brand and used customized WebManager pages to add even more features. Presentation Features: MobileID Styling, MobileID AppActions, and WebManager customization using bare pages, webrules, and basic web development.
Using CS Gold for Parking
This presentation focuses on how Wayne State University uses CS Gold to allow different members of our community at the university to use their ID cards for parking. CS Gold is the main parking system on campus and it controls the gates and readers, manages schedules and access, and applies different parking business rules to make parking a good experience at the university.
How to Quantify Data in Meaningful Ways Using Odyssey
This session will focus on exploring the types of data stored in a transaction processing application and its potential analytical uses to drive student engagement, revenue, and provide enhanced security services to the community.
Dining Center Entrances with a Personal Focus
Dining at NDSU has moved from impersonal dining center entrances that used aging Gunnebo Gates and Schlage hand scanners to a model that allows us to interact with our customers, all while ensuring positive identification. This session presents our case study, detailing our trials and errors as we learned what works well and what we needed to change to enhance the speed of entrance for a 600-seat dining center. Our solution utilizes CS Gold, MICROS Simphony 1, and Id Connect Education Biometric Technology. We will outline why the change was essential and share some of our challenges and successes.
Extending CS Gold WebManager for Other Patron Applications
In this presentation you will learn how Northeastern University leveraged CS Gold WebManager to implement other patron applications. You will see examples of how this was done and gain an appreciation of the tools used to extend WebManager. At the end of the presentation you should be able to identify areas where you can use WebManager to accomplish tasks that you thought CS Gold could not handle.
SQL for Newbies
Relational databases have been around for a long time, but how they work can still be a mystery. Structured Query Language (SQL) is the programming language used to interact with databases, but it can be difficult to understand, especially if you’re new to it. Come hear an easy-to-understand discussion on SQL, how it works, and most importantly, how it works with CBORD systems.
WiFi: How We Got Here and How We Use It
WiFi has become standard in every part of our life these days, but how did that happen? How did this technology become the basis for cell phones, laptops and tablets? How do you determine what you have and what you need? Come hear a brief discussion on how WiFi came to be, and how you can talk intelligently to your IT about it when you need to.
Interactive Data Visualization
Let your data tell a story by presenting visually and letting users interact with it. Learn how to present the meaning behind the data. See how this contributes to a better understanding of the cause and effect relationship of specific metrics.
Amplify Your Department’s Potential with Managed Services
Do you consistently receive requests for unreasonable deliverables? Are your needs overwhelming your resources? Whether you’re a department with big ideas and a small staff or a large university in need of customization, Managed Services can help! Working as an extension of your department, Managed Services assists with both routine work and special projects. Western Connecticut State University and Managed Services present examples of successful collaboration on both and how you can tap this valuable resource.
Work Smarter not Harder: Automate Your Odyssey System
In this session you’ll learn how to work smarter by using features such as schedule tasks, automating reports, and Odyssey alerts. This will get your Odyssey system working for you. We will demonstrate how Salem State University has been using these features in Odyssey to streamline operations with a small staff of two full time employees.
Customizing CS Gold for Things It Was Not Necessarily Designed To Do
Using Alarm Actions to Enhance Access Control
St. Ambrose University utilizes Alarm Actions to meet the unique demands of Residence Life, such as policy control that changes from day time to night time. We have implemented panic buttons at several high risk buildings to create immediate notifications to Security without alerting the person or persons causing the need. This session will make the use of alarms and alarm actions easier to understand and implement on your campus.
Access Control – From Betting to Winning
This session will describe Suffolk University’s journey from mechanical locks to online locks installed at residence halls. We will begin with an exploration of reasons for changing to online locks. Along the way we will make the following stops: selecting card technology, convincing others, ROI, lock selection, implementation, training, deployment. Our destination: successful roll out and student satisfaction.
Gaining Access Through the Lens
In this session we'll discuss how UVM integrated CS Access with VisionHub and how this has improved our physical security and public safety. We will demonstrate how we send door commands such as lock and unlock features through our VMS, as well as linking video clips to card swipes in the audit trail, using interactive maps, and launching incidents.
Real World Implementation of Emergency Mode at TCU
In this presentation, we will run through setting up Emergency Mode using ID Cards step by step. TCU has tested cards for their entire campus, sections, and individual buildings and will present data on times to get doors into and out of Emergency Mode. We will also discuss some extra pieces that TCU has added to these cards that put doors into Emergency Mode.
Classroom Security vs. Life Safety - Code Compliant Options
Classroom security is now a very real concern on all campuses, and the marketplace is flooded with all sorts of barrier devices, most of which violate existing life safety codes. Fortunately, options exist which not only enable occupants or instructors to secure a classroom with a single operation, but do so in accordance with accepted life safety codes. Join us for a discussion on how UVA is addressing this issue in new construction using Squadron's emergency mode and a variety of door hardware, including Schlage AD400 series wireless locks.
Emergency Lockdown Procedures and Best Practices
How do we ensure occupant safety in the event of a shelter-in-place emergency? What options exist to enable occupants, first responders, or central station emergency personnel to rapidly secure facilities in the face of chemical or biological hazards, weather emergencies, or hostile intruders? This presentation will review options available using CS Gold/ CS Access, but come prepared to share your thoughts, observations, and solutions!
Security Solutions for Game Day Operations
On any given fall weekend, tens of thousands of fans gather on campuses across the country to cheer on their team. The atmosphere is electric, and the experience is unique to each campus community. At the University of Mississippi, game day operations involve an intricate configuration of CBORD-supported solutions. From biometric access to video surveillance to building lockdown, staff at Ole Miss have executed an integrated security plan to ensure the safety of students, fans, athletes, and visitors. We will hear how the Ole Miss team supports game day security by walking through their setup, technology and hardware used, and what a typical game day looks like on their campus.
Recipes 101 – Beginning to Develop, Test and Create Recipes in your FSS Database
Are you just starting to build your recipe database? Are you new to your position and responsible for building recipe files? Join the discussion while we review one university’s 32-year adventure in recipe testing and development for 27 different restaurants across campus. We will start with menus and work our way through recipe testing, reviewing reports and data fields in FSS, troubleshooting, data collection tools, recipe formatting, and portion control training. Bring your questions, challenges, and concerns and we’ll help you take home answers, options, and solutions.
A Live Look at the Menu Display Interface
Are you considering purchasing the Menu Display Interface? Would you like to know more about how it works from a user’s perspective? Learn from Iowa State University’s experience launching MDI. We’ll show examples of our digital signs, detail the features available within the menu display, and walk through the process of what it took to implement. We’ll discuss the benefits of switching over to digital signs throughout the operation, and how we used the Menu Display Interface for our website and our MyState App.
Best Practices for NetMenu System Administrators
NetMenu has so many database facets that have to be maintained – ingredients and nutrition items, vendors, vendor items, recipes, facilities, sub facilities – the list could go on. As a NetMenu user for the past 3 years, Guckenheimer has built some great maintenance tools that we want to share! In this session you’ll see how we maintain our system, what our schedule is for regular reviews, and also receive a copy of our most useful Admin How To docs.
Justifying Productive Time with Various Pricing Structures in FSS
Have you been challenged to improve your productive hours without quantifiable ways to place a meal equivalent on tasks such as pantry stock and unit transfers? Join us for a session on different ways to price your items with Transfer Price Manager in conjunction with Sell Price Manager in order to rationalize time, resources, and budget. This session will also cover basics of industry benchmarking practices and staffing structure within a variable cost center. Eskenazi Health is a 350 bed safety-net hospital located in Indianapolis, IN and is presently working to implement CBORD facility-wide using industry benchmark data as a driving force for labor, supplies, and offered services within the foodservice department.
Patient Meal Management
Best Practices for System Administrators: NSS, Room Service Choice, and Tray Monitor
This session will cover my recommendations for best practices for CBORD implementation, support, and maintenance across an enterprise and for individual facilities. My experiences include the use of Nutrition Service Suite, Room Service Choice, and Tray Monitor, however, these principles may be applied across all of FMS.
IT from an RD
What I learned Implementing CBORD systems. This presentation will cover information on servers, interfaces, printers, and other IT-related topics from the perspective of a non-IT professional.
Improving Malnutrition Management: a Collaboration between Healthcare and Industry
Hospital malnutrition is a global issue, with accurate and timely identification, screening and assessment of at-risk patients remaining low, and consequently revenue opportunities being missed. A three-phase project to improve the management of malnutrition was conducted at Mater Health Queensland (Australia) in collaboration with CBORD (during 2018 – 2019), with the aim to identify and address this issue. Phase 1: manual auditing and the implementation of education and awareness strategies; phase 2: introduction of an electronic solution; and phase 3: auditing and clinical prioritisation through data analytics. This presentation will outline the details of the three phases and the significant improvements achieved in the management of malnutrition.
Evidence Based Data to Drive Operational Improvements
There is continuous pressure in healthcare to improve food and nutrition services, enhance patient satisfaction and remain competitive while maintaining operational costs. Harnessing the data within your CBORD systems through interactive reports and data visualizations provides fast insight into your business operations, supports quality assurance activities, and informs evidence-based business and clinical decision making. This session will provide real examples of how data analytics has been applied in healthcare to automate the collection, collation and analysis of business data to drive operational improvements. Case study data presented from the use of NSS, Mobile Intake (nutrition intake and menu item waste), FSS and Tray Monitor.
Comparison of the Benefits of Different Meal Ordering Solutions
Commerce and Point of Sale
POS Discounts for Healthy Food Choices
Managing a discount program in a POS environment can be a challenge, especially when the discount is tied to healthy items. Our goal at Johns Hopkins is to incentivize customers to make a healthy choice, even if it means an upcharge for an item normally included in the price, such as choosing a whole wheat roll for a standard chicken sandwich. Our team at Johns Hopkins worked closely with the CBORD team to successfully launch this one-of-a-kind healthy foods discount program. In this session we will explain our healthy foods incentive program, discuss the challenges we faced, and share the results we achieved.
Self-Pay or Not to Self-Pay: That Is the Question
This session will look at the decision making process needed to determine if self-pay kiosks, self-order kiosks, or web ordering is a good fit for your operation. Today we see more large franchises moving to some form of customer self-ordering and payment. Campus operators want to be part of this trend, but due to the complex and unique characteristics of campus dining, there are special considerations and pitfalls. CBORD schools need to consider how meal plans and SVC will work in addition to credit cards and cash. We will walk through examples of operations at the University at Buffalo and the process we used to determine the best solution.
The Next Generation of POS on Campus
Every customer wants the Panera experience. Amazon Go is looking even further to disrupt the industry with true grab-and-go stores. The University at Buffalo is working with CBORD to create a flexible customer experience in our One World Café. This session will look at some examples of where the industry has been and where it is going. We will explore UB’s goal of providing a zero-stop custom food experience: a customer walks in, serves themselves, and walks out (like a dining hall, but a gourmet and pre-pack a la carte retail experience).
Enhanced ValuePort Terminals
We used off-the-shelf technology and in-house know-how to make our ValuePort Terminals even more effective and versatile. The addition of a small, inexpensive touch screen allowed us to deploy virtual card offices to each of our four ValuePort sites. These virtual offices allow our customers to find information quickly and efficiently, even after our staffed office has closed. The addition of a ValuePort mounted, vandal-resistant security camera has also allowed better secure the machines as well as our customers. Want to know more? We'll show you how it's done.
The Bill Me Payment Method: How to Make it a Real Time Transaction
Learn how the University of North Carolina at Chapel Hill is selling Add-On meal plans using the AdminWeb/Web Card Center with only the Bill Me payment method--and without human intervention. The students can use their new meal plan immediately and the charge is batched to the University Cashier’s Office during daily processes.
Workstations, Network, and Interfaces, Oh My! How to Rebuild Your Simphony Infrastructure
Something's new! Whether it be new workstations, new applications, new network configuration, or even a new CBORD administrator; something has changed. Walk through the process of rebuilding your Simphony infrastructure by deploying new workstations, re-configuring the network, overhauling interfaces, and how to work autonomously using workstation how-to's and best practices.
Overview of POS Strategies