What’s Going on With Foodservice Today?

Student satisfaction is a top priority for university leaders, and the campus dining experience plays a key role. With so much riding on your foodservice operation, it’s important to leverage technology to help you exceed expectations and transform the student experience.

CBORD’s foodservice solutions are designed to help improve your operation's efficiency while adding modern conveniences that appeal to students. You’ll be able to simplify and automate processes, as well as design complex menus to meet the demand for restaurant-style service, quality, and variety.

We hosted a webinar on CBORD’s foodservice solutions, and wanted to share some of the discussion shared between our presenters and attendees.

As you know, technology can help facilitate process change, but it does not always accomplish change. Our people do that. What can be done to help our more established staff, or “lifers,” embrace new processes and technology so to promote change?
I’ve found there are several factors that help “lifers” embrace new technology. First and foremost, the technology has to work properly out of the gate. Nothing is more frustrating than introducing a new system that doesn’t work as promised. When that happens, “buy-in” becomes virtually impossible.

Additionally, organized and proper training needs to be provided prior to adopting any new technology. Time is limited and, except for a rare few, established staff do not have the time to learn the inner workings from the ground up. This training usually can’t be done with the university’s tech team alone, but must also involve the solution provider/company.

After functionality and training comes accessibility. We have to be there for our staff when they need us to answer questions and help them master new technology-related systems. Finally, you have to gradually, and gently, erode their resistance away. With all these factors in place, our “lifers” will eventually and successfully embrace new technologies.

What are the main strengths and weaknesses of FSS vs. Fusion, and how would you recommend a solution to a school?
When comparing FSS to Fusion, there are a few major considerations that make one solution more appropriate than the other:

  • If a school is using the central production features of FSS to drive purchasing, production, and distribution of finished goods, this functionality is not available in Fusion yet. The hope is that we will complete this functionality in Fusion before the end of 2019. There are currently transfer and issuing capabilities in Fusion.
  • Fusion is cleaner, more intuitive, and easier to navigate.
  • Fusion is cloud-based and hosted by CBORD. This makes it a good choice for schools who are looking to move away from on-premise software, and who might not have sufficient IT support needed for on-premise solutions.
  • When recommending if Fusion would be appropriate for a client, we always look at central production functionality first. If a client is an existing FSS user, we look for a good business case to determine if moving from FSS to Fusion is a good choice. If moving isn’t necessary at this time, we recommend waiting until there is a clean migration path available.

When will the GS technology be available? Will it be developed in Fusion, FSS, or both?
We have not been provided a date by which the technology with GS1 will be available through participating vendors. There is work happening now to the lay the groundwork for the API’s need to import item information from the vendors. It will be developed for both Fusion and FSS.

Will any new NetNutrition release notes be available soon? I haven’t seen any since September 2016.
We will begin posting searchable release notes for NetNutrition as of version 18.4. In the meantime, we’re working on posting all NetNutrition release notes to the web in a searchable format. If you have an immediate need for specific release notes, please contact us.

Have you heard that the nutrition facts label regulations have been pushed back depending on annual food sales? How does that apply to CBORD clients?
The final rule was just released in early May. The extension to the compliance dates is now Jan. 1, 2020. Small manufacturers (>$10M in sales) will have an extended deadline of Jan. 1, 2021.

The label has been added to our applications, but is optional for customers to enable whenever they want. The original nutrition facts label is still available and will be through 2022.

How is biometric data collected and where is it stored?
Biometric information is collected at the time of issuing credentials. It is not stored as a distinguishable fingerprint or prints. There are more than 15 minutia points that are recorded, detailing the uniqueness of each fingerprint. Authorities require seven points to positively identify an individual. These points are associated with the student ID card within the card system.

How is the biometric data encrypted?
Fingerprints are not stored, but instead only the algorithm of the minutia points, which cannot be converted back to a fingerprint.

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